Arcade Shift Leader: Guest Experience & Team Lead

Family Entertainment Group; Columbia Township (MO); On-site; USD 19,036 - 27,112; Part time

Job summary

Family Entertainment Group is seeking a part-time Shift Supervisor to support the General Manager, supervise staff, and ensure a high-quality guest experience. You will lead shifts, address guest concerns, and uphold company policies while maintaining a positive work environment.

The role emphasizes staff leadership, effective communication, and proactive service, with duties including training support and policy implementation to sustain safe, engaging entertainment experiences for guests.

Qualifications

• High school diploma or equivalent required.
• At least 6 months experience as a Senior Arcade Attendant or similar.
• Demonstrated leadership and communication skills.
• Ability to handle customer service situations calmly and effectively.

Responsibilities

• Lead, guide, and support team members during shifts to ensure efficient operations.
• Delegate tasks and oversee project completion.
• Identify and address any operational weaknesses or staffing challenges.
• Set the standard for professionalism and teamwork by leading through example.
• Support staff training and assist in implementing new or updated policies and procedures.
• Serve as the first point of contact for guest concerns and complaints.
• Greet customers, assess their needs, and deliver solutions that exceed expectations.
• Provide accurate information regarding games, merchandise, and facility features.
• Demonstrate the use of games or equipment as needed.
• Resolve guest issues in a timely and professional manner to ensure satisfaction.
• Stay informed of current promotions, sales events, payment policies, and safety procedures.

Skills

Leadership

Communication

Customer service

Education

High school diploma or equivalent

Job description

Family Entertainment Group is seeking a part-time Shift Supervisor to support the General Manager, supervise staff, and ensure a high-quality guest experience. You will lead shifts, address guest concerns, and uphold company policies while maintaining a positive work environment.

The role emphasizes staff leadership, effective communication, and proactive service, with duties including training support and policy implementation to sustain safe, engaging entertainment experiences for guests.