Arcade & Guest Experience Shift Lead

Family-Entertainment-Group; Columbia Township (MO); On-site; USD 17,000 - 28,000; Full time

Job summary

Family Entertainment Group in the United States is seeking a Shift Supervisor to support the General Manager, lead team members during shifts, greet guests, resolve concerns, and ensure adherence to policies across the facility.

The role emphasizes staff development, safety, and delivering a high-quality guest experience, with responsibility for training, operations oversight, and maintaining a welcoming environment for guests and colleagues.

Qualifications

• High school diploma or equivalent.
• At least 6 months experience as a Senior Arcade Attendant or similar.
• Demonstrated leadership and strong communication skills.
• Ability to handle customer service situations calmly and effectively.

Responsibilities

• Lead team members during shifts to ensure efficient operations.
• Delegate tasks and oversee project completion.
• Address guest concerns and provide solutions that exceed expectations.
• Maintain professionalism and teamwork by setting a positive example.
• Assist in staff training and implement updated policies.
• Ensure safety procedures and security practices are followed.
• Resolve guest issues in a timely and professional manner.
• Collaborate with the General Manager on staff performance and development.

Skills

Leadership

Communication

Customer service

Staff supervision

Education

High school diploma or equivalent

Job description

Family Entertainment Group in the United States is seeking a Shift Supervisor to support the General Manager, lead team members during shifts, greet guests, resolve concerns, and ensure adherence to policies across the facility.

The role emphasizes staff development, safety, and delivering a high-quality guest experience, with responsibility for training, operations oversight, and maintaining a welcoming environment for guests and colleagues.