Shift Supervisor: Lead Guests & Team in Arcade

Family-Entertainment-Group; Reno (NV); On-site; USD 19,000 - 25,000; Full time

Job summary

Family Entertainment Group is hiring a Shift Supervisor to support daily facility operations in Reno. You will supervise staff, address guest concerns, and ensure adherence to policies to deliver a high-quality guest experience.

The role requires leadership and customer service skills, a high school diploma, and at least 6 months in a related role. Join a team focused on safety, teamwork, and excellence in guest satisfaction.

Qualifications

• High school diploma or equivalent is required.
• At least 6 months experience as a Senior Arcade Attendant or similar.
• Demonstrated leadership and communication skills.
• Ability to handle customer service situations calmly and effectively.

Responsibilities

• Lead, guide, and support team members during shifts to ensure efficient operations.
• Delegate tasks and oversee project completion.
• Identify and address operational weaknesses or staffing challenges.
• Set the standard for professionalism and teamwork by leading through example.
• Support staff training and assist in implementing new or updated policies and procedures.
• Serve as the first point of contact for guest concerns and complaints.
• Greet customers, assess their needs, and deliver solutions that exceed expectations.
• Provide accurate information regarding games, merchandise, and facility features.
• Demonstrate the use of games or equipment as needed.
• Resolve guest issues in a timely and professional manner to ensure satisfaction.
• Collaborate with the General Manager to assess employee performance and contribute to personnel development.
• Stay informed of current promotions, sales events, payment policies, and safety procedures.
• Remain vigilant and proactive in identifying security risks and potential theft.
• Take appropriate action when incidents arise, following company guidelines and protocols.
• Be fully capable of performing and training others on all Arcade Attendant responsibilities.
• Maintain strong, respectful working relationships with all departments and team members.
• Enforce company policies as outlined in the Employee Policy and Procedure Handbook.
• Support a safe, clean, and welcoming environment for staff and guests.
• Perform other duties as assigned by the General Manager.

Job description

Family Entertainment Group is hiring a Shift Supervisor to support daily facility operations in Reno. You will supervise staff, address guest concerns, and ensure adherence to policies to deliver a high-quality guest experience.

The role requires leadership and customer service skills, a high school diploma, and at least 6 months in a related role. Join a team focused on safety, teamwork, and excellence in guest satisfaction.