Shift Supervisor — Lead & Deliver Legendary Service

Starbucks Corp.; United States; On-site; CAD 22,000 - 30,000; Full time

Job summary

Starbucks Corporation is seeking a Shift Supervisor to assist the store manager in running daily operations during scheduled shifts and to lead partners in delivering the Starbucks Experience with legendary service and quality beverages.

You will deploy partners, assign tasks, maintain a clean and welcoming store environment, and model Starbucks guiding principles while ensuring safety and consistency across all tasks.

Qualifications

• Customer service experience in a retail or restaurant environment
• Ability to direct the work of others
• Ability to learn quickly
• Effective oral communication skills
• Knowledge of the retail environment
• Strong interpersonal skills
• Ability to work as part of a team

Responsibilities

• Acts with integrity, honesty and knowledge that promote Starbucks culture and mission.
• Maintains a calm demeanor during high volume periods to keep store operations on standard.
• Anticipates customer and store needs and cues from the environment.
• Communicates information to the manager so the team can respond to create the Third Place environment.
• Assists with new partner training and provides coaching as needed.
• Provides feedback to the store manager on partner performance during shifts.
• Contributes to a positive team environment and communicates changes in partner morale.
• Delivers legendary customer service by putting the customer first and connecting with them.
• Organizes opening and closing duties as assigned.
• Follows cash handling and safety procedures to ensure partner safety during shifts.
• Ensures proper cash management and cash register practices are followed by shift team.
• Maintains regular attendance and punctuality.
• Provides quality beverages, whole bean, and food products by adhering to recipes and presentation standards.
• Follows health, safety and sanitation guidelines for all products.
• Recognizes and reinforces achievements and collaborates with the store manager on recognition methods.
• Utilizes operational tools to achieve operational excellence during the shift.

Job description

Starbucks Corporation is seeking a Shift Supervisor to assist the store manager in running daily operations during scheduled shifts and to lead partners in delivering the Starbucks Experience with legendary service and quality beverages.

You will deploy partners, assign tasks, maintain a clean and welcoming store environment, and model Starbucks guiding principles while ensuring safety and consistency across all tasks.