Shift Leader: Lead Teams & Deliver Legendary Service

Starbucks; Los Angeles (CA); On-site; CAD 42,000 - 54,000; Full time

Job summary

Starbucks is seeking a Shift Supervisor to assist the store manager in executing store operations during scheduled shifts. As a team lead, you will deploy partners and delegate tasks to deliver the Starbucks Experience with legendary customer service, quality beverages and a clean, welcoming store environment.

You will model Starbucks guiding principles and contribute to a great place to work as part of a globally recognized brand.

Qualifications

• Ability to direct the work of others
• Excellent customer service and communication skills
• Experience in a retail or restaurant environment is preferred

Responsibilities

• Acts with integrity and promotes Starbucks culture
• Maintains calm demeanor during high volume or unusual events
• Anticipates customer and store needs and responds to cues
• Communicates information to manager to maintain Third Place environment
• Delivers legendary customer service and connects with customers
• Organizes opening and closing duties and ensures shift operations run smoothly

Skills

Team leadership

Customer service

Effective communication

Retail environment

Interpersonal skills

Job description

Starbucks is seeking a Shift Supervisor to assist the store manager in executing store operations during scheduled shifts. As a team lead, you will deploy partners and delegate tasks to deliver the Starbucks Experience with legendary customer service, quality beverages and a clean, welcoming store environment.

You will model Starbucks guiding principles and contribute to a great place to work as part of a globally recognized brand.