Shift Supervisor — Lead Customer Care & Store Ops

CVS Health; Cypress (TX); On-site; USD 23,000 - 33,000; Full time

Benefits offered by this job

Medical

Dental

Vision coverage

Paid time off

Retirement savings options

Wellness programs

Job summary

CVS Health is seeking a Shift Supervisor to support store management in execution and customer service excellence. You will lead staff in the absence of a manager, ensuring smooth operations and timely opening/closing tasks.

The role requires strong communication, supervision, and analytical skills, with a flexible schedule that may include early mornings, overnights, and weekends. Full-time position with comprehensive benefits and competitive pay.

Qualifications

• Analytical thinker with strong problem-solving abilities.
• Excellent communication and supervision capabilities.
• Proficient with general computer applications and store systems.

Responsibilities

• Lead store staff in absence of management and ensure smooth operations.
• Collaborate with store management and crews to drive execution and performance.
• Handle customer questions, problems and complaints with a service-first approach.
• Promote CVS customer service culture and maintain confidentiality.
• Support merchandising, pricing, stocking, and display maintenance.
• Ensure opening and closing procedures are completed accurately.

Skills

Deductive reasoning

Analytical skills

Computer skills

Communication skills

Supervision

Education

High School diploma or equivalent

Job description

CVS Health is seeking a Shift Supervisor to support store management in execution and customer service excellence. You will lead staff in the absence of a manager, ensuring smooth operations and timely opening/closing tasks.

The role requires strong communication, supervision, and analytical skills, with a flexible schedule that may include early mornings, overnights, and weekends. Full-time position with comprehensive benefits and competitive pay.