Shift Supervisor: Lead Craft Coffee Team

Starbucks Corp.; New York (NY); On-site; USD 22,000 - 28,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

401(k) with employer match

SIP stock program

Tuition coverage via Starbucks College

Job summary

Starbucks Coffee Company is seeking a Shift Supervisor to lead daily operations, coach partners, and ensure exceptional guest experiences in a fast-paced retail setting. You will direct beverage and food preparation, manage tasks across the team, and uphold safety and quality standards.

The role requires prior customer service experience, flexibility in scheduling, and strong interpersonal skills to build relationships with customers and colleagues.

Qualifications

• Six months of experience in a customer-facing role.
• Demonstrated ability to coach and delegate tasks to others.
• Excellent oral communication and interpersonal skills.
• Experience with cash handling and basic point-of-sale transactions.
• Knowledge of the retail environment and store policies.
• Ability to work flexible hours including mornings, nights, weekends and holidays.

Responsibilities

• Lead shift operations and ensure a welcoming environment for customers.
• Prepare beverages and food to standard recipes or customer specifications.
• Coach and delegate tasks to team members to ensure efficient service.
• Maintain store safety, security and cleanliness during shifts.
• Uphold Starbucks quality and customer service standards.

Skills

Customer service

Team leadership

Communication skills

Cash handling

Retail knowledge

Flexibility

Friendliness and rapport

Job description

Starbucks Coffee Company is seeking a Shift Supervisor to lead daily operations, coach partners, and ensure exceptional guest experiences in a fast-paced retail setting. You will direct beverage and food preparation, manage tasks across the team, and uphold safety and quality standards.

The role requires prior customer service experience, flexibility in scheduling, and strong interpersonal skills to build relationships with customers and colleagues.