Shift Supervisor — Lead Craft Coffee & Guest Experience

Starbucks Corp.; Chicago (IL); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Health insurance

Tuition coverage via Starbucks College

401(k) retirement plan with employer

Paid vacation

Paid sick time

Holiday pay

Job summary

Starbucks Coffee Company is seeking a shift supervisor to lead with craft and heart, welcoming customers and guiding a team to deliver quality beverages and food. You will ensure operations run smoothly, maintain store safety, and uphold brand standards while providing outstanding service.

This role requires six months of customer-facing experience, flexibility in hours, and the ability to delegate tasks and coach colleagues.

Qualifications

• Six months of experience in a position requiring consistent interaction with customers.
• Able to delegate tasks to others and coordinate two or more employees.
• Able to direct the work of others and learn quickly.
• Strong communication and interpersonal skills.
• Flexible hours including mornings, evenings, weekends, nights and holidays.
• Knowledge of the retail environment and cash handling.

Responsibilities

• Lead with craft and heart to ensure a welcoming Starbucks store.
• Prepare and coach the preparation of beverages and food to standard recipes.
• Ensure quality beverages and food, cash handling, store safety.
• Support team with day-to-day store operations.
• Foster a collaborative team environment.

Skills

Direct others

Customer service

Communication

Teamwork

Interpersonal skills

Learn quickly

Retail knowledge

Job description

Starbucks Coffee Company is seeking a shift supervisor to lead with craft and heart, welcoming customers and guiding a team to deliver quality beverages and food. You will ensure operations run smoothly, maintain store safety, and uphold brand standards while providing outstanding service.

This role requires six months of customer-facing experience, flexibility in hours, and the ability to delegate tasks and coach colleagues.