Shift Supervisor: Lead Craft Coffee & Customer Care

Starbucks Corp.; Jackson (TN); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) retirement plan

Tuition assistance

Paid vacation

Job summary

Starbucks Coffee Company is seeking a shift supervisor to lead with craft and heart, ensuring a welcoming space for the community. You will guide partners, coach beverage and food preparation to standard recipes, and handle tasks across the shift to maintain quality and service.

The role emphasizes strong communication, teamwork, and the ability to adapt to flexible hours, including early mornings, evenings, weekends, and holidays, while upholding store policies and safety standards.

Qualifications

• Ability to direct the work of others.
• Ability to learn quickly.
• Excellent spoken communication skills.
• Knowledge of the retail environment.
• Strong interpersonal skills.
• Able to work as part of a team.
• Ability to build relationships.

Responsibilities

• Lead with craft and heart to create a welcoming Starbucks space.
• Prepare and coach the preparation of beverages and food to standard recipes or customer modifications.
• Delegate tasks to team members and coordinate shifts.
• Ensure store safety, cash handling, and adherence to policies.
• Provide warm, attentive customer service and resolve issues quickly.

Skills

Direct others

Learn quickly

Oral communication

Retail knowledge

Interpersonal skills

Team player

Relationship building

Job description

Starbucks Coffee Company is seeking a shift supervisor to lead with craft and heart, ensuring a welcoming space for the community. You will guide partners, coach beverage and food preparation to standard recipes, and handle tasks across the shift to maintain quality and service.

The role emphasizes strong communication, teamwork, and the ability to adapt to flexible hours, including early mornings, evenings, weekends, and holidays, while upholding store policies and safety standards.