Shift Supervisor: Lead Craft Coffee & Guest Experience

Starbucks Corp.; Southfield (MI); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

401(k) with employer match

Tuition coverage (Starbucks College)

Job summary

Starbucks Coffee Company is seeking a shift supervisor to lead with craft and heart, creating a welcoming space for the community. You will supervise team members, ensure quality beverages and food, and uphold store standards and safety.

The role requires reliable attendance, flexible hours including mornings, evenings, weekends, and holidays, and the ability to coach others and delegate tasks in a fast-paced environment while delivering warm customer service.

Qualifications

• Six months of experience in a customer-facing role.
• Ability to delegate tasks to two or more employees.
• Ability to direct the work of others and coach team members.
• Effective oral communication and interpersonal skills.

Responsibilities

• Maintain store policies and standards including quality beverages and food.
• Handle cash and ensure store safety and security.
• Coach and delegate tasks to team members to meet demand.
• Deliver warm, engaging customer service and foster a welcoming atmosphere.

Skills

Customer service

Team leadership

Communication

Retail environment

Job description

Starbucks Coffee Company is seeking a shift supervisor to lead with craft and heart, creating a welcoming space for the community. You will supervise team members, ensure quality beverages and food, and uphold store standards and safety.

The role requires reliable attendance, flexible hours including mornings, evenings, weekends, and holidays, and the ability to coach others and delegate tasks in a fast-paced environment while delivering warm customer service.