Shift Supervisor: Lead Coffee Craft & Customer Experience

Starbucks Corp.; Chicago (IL); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Health insurance

401(k) retirement plan with employer 0

Tuition coverage

Job summary

Starbucks Coffee Company in Chicago seeks a shift supervisor to lead with craft and heart, ensuring a welcoming space for the community and consistency in beverages and food.

You will coach team members, delegate tasks to two or more staff, maintain store safety and policies, and deliver exceptional customer service.

This role offers flexible hours including early mornings, evenings, weekends and holidays, plus comprehensive partner benefits and growth opportunities.

Qualifications

• Six months of experience in a customer-facing role.
• Experience delegating tasks to others and coordinating two or more employees.
• Ability to direct the work of others and maintain a positive, productive environment.
• Familiarity with cash handling and basic safety standards.

Responsibilities

• Lead with craft and heart to ensure a welcoming coffeehouse experience.
• Coach team members and delegate tasks to ensure smooth operations.
• Maintain store policies, safety, and security while delivering quality beverages and food.
• Provide outstanding customer service and build relationships with the community.

Skills

Direct the team

Communication skills

Teamwork

Interpersonal skills

Customer service

Learn quickly

Job description

Starbucks Coffee Company in Chicago seeks a shift supervisor to lead with craft and heart, ensuring a welcoming space for the community and consistency in beverages and food.

You will coach team members, delegate tasks to two or more staff, maintain store safety and policies, and deliver exceptional customer service.

This role offers flexible hours including early mornings, evenings, weekends and holidays, plus comprehensive partner benefits and growth opportunities.