Shift Supervisor: Lead Coffee Craft & Customer Connection

Starbucks Corp.; Chicago (IL); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

Short-term disability

Long-term disability

Paid parental leave

Paid vacation

Sick time

401(k) match

Bean Stock

Tuition assistance

Job summary

Starbucks Corp. is seeking a shift supervisor to lead with craft and heart, ensuring a welcoming store environment and high-quality beverages and food. You will guide and develop partners, model exceptional customer service, and help drive day-to-day operations in a fast-paced retail setting.

The role emphasizes teamwork, reliable attendance, flexible hours, and adherence to store policies, with opportunities to grow within Starbucks' extensive benefits and training programs.

Qualifications

• Regular attendance and punctuality, with or without accommodations.
• Flexible hours including early mornings, evenings, weekends, nights and holidays.
• Follow store policies, cash handling, safety and security standards.
• At least 6 months of customer-facing experience.
• Prepare beverages/food to standard recipes or customized for customers.
• At least 6 months of experience delegating tasks to others.

Responsibilities

• Lead with craft and heart to make the store a welcoming space.
• Oversee beverage and food preparation to standard recipes.
• Coach and delegate tasks to two or more team members.
• Uphold Starbucks standards in customer service and safety.

Skills

Direct the work of others

Customer service

Communication skills

Retail environment knowledge

Teamwork

Relationship building

Job description

Starbucks Corp. is seeking a shift supervisor to lead with craft and heart, ensuring a welcoming store environment and high-quality beverages and food. You will guide and develop partners, model exceptional customer service, and help drive day-to-day operations in a fast-paced retail setting.

The role emphasizes teamwork, reliable attendance, flexible hours, and adherence to store policies, with opportunities to grow within Starbucks' extensive benefits and training programs.