Shift Supervisor - IHOP (DFW)

SSP Group; Dallas (TX); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Dental insurance

Vision insurance

Voluntary plan(s)

Job summary

SSP America in Dallas/Fort Worth International Airport is seeking a dedicated Shift Supervisor to lead daily operations and uphold SSP standards across our food travel team. You will greet guests, run shifts according to SSP procedures, train new hires, complete opening and closing checklists, and coach the team to deliver exceptional service and achieve business goals.

This is an entry-level management path with mentoring and opportunities to advance within SSP America, valuing hospitality,

Responsibilities

• Greet guests in a courteous and friendly manner
• Run shifts according to SSP standards and operating procedures
• Train new hires on operational standards and processes
• Complete opening, on-going, and closing checklists as required
• Provide support, coaching and direction to team to deliver business goals
• Other duties as assigned

Skills

Customer service

Leadership

Team coaching

Job description

• SSP pays an average of 80% of the monthly premiums per coverage level. We also offer Dental, Vision, and several other voluntary plan coverages.

Our restaurant portfolio in the Dallas/Fort Worth International Airport: Banh Shop, Flying Square, Flying Saucer, IHOP.

At SSP America, our Shift Supervisors are the first step into management. Shift Supervisors have the very important position of ensuring our standards are consistently achieved by our team of Food Travel Experts. They work to provide the best customer service to our guests and exemplify our Passion Principles.

Our Shift Supervisors are experts at a few things:

• Having warm, friendly smiles
• Respecting our customers
• Leading a shift to ensure all operational standards are met or exceeded
• Providing support and coaching to our teams

If you're ready to take the step into a leadership role, our Shift Supervisor role may be the perfect fit!

Here are a few things you can expect as a Shift Supervisor at SSP America:

• Greet guests in a courteous and friendly manner
• Run shifts according to SSP standards and operating procedures
• Train new hires on operational standards and processes
• Complete opening, on-going, and closing checklists as required
• Provide support, coaching and direction to team to deliver business goals
• Other duties as assigned

SSP America is an equal opportunity employer. All decisions concerning the employment relationship will be made without regard to race, color, national origin, religion, sex, sexual orientation, gender identity or expression, veteran status, age, disability, genetic information, or any other status or characteristic protected by federal, state, or local law. SSP America will provide reasonable accommodations during the application and interview process upon request as required to comply with applicable laws.