Shift Supervisor - Hospitality Team

Workstream; Dickson City (Lackawanna County); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Free meals

Free uniforms

Education scholarships

Advancement opportunities

Supportive work culture

Job summary

Chick-fil-A Dickson City is seeking a Shift Supervisor to lead front-of-house operations and elevate guest experiences. You will oversee day-to-day activities, mentor team members, and ensure high standards of service, safety, and quality.

Ideal candidates demonstrate strong leadership, flexibility for varied shifts, and a passion for teamwork within a positive, people-focused culture that rewards growth and community involvement.

Qualifications

• Proven ability to lead teams with a focus on guest satisfaction.
• Strong communication and interpersonal skills for staff and guests.
• Comfortable balancing operations, people management and metrics.

Responsibilities

• Oversee daily front-of-house operations and uphold Chick-fil-A standards.
• Coach and motivate team members to deliver remarkable guest experiences.
• Monitor KPIs, control labor and food costs, and ensure safety and quality.

Skills

Leadership

Communication

Teamwork

Customer Service

Job description

Are you looking for a dynamic work environment where teamwork and leadership thrive? Do you want to be part of a loving community that values its team members? If so, this opportunity at Chick-fil-A Dickson City is perfect for you!

At Chick-fil-A, working isn't just a job, it's a chance to showcase and develop your skills in a positive, people-focused environment. As a Shift Supervisor, you will play a crucial role in shaping the future of our team members and delivering Chick-fil-A Hospitality while enjoying amazing benefits and perks.

As a Shift Supervisor at Chick-fil-A Chick-fil-A Dickson City, you will be responsible for overseeing and optimizing all aspects of Front of House operations, ensuring the delivery of Remarkable Guest Experience, operational excellence, and team development during your shift. Your role will involve managing day-to-day operations, ensuring the implementation of company policies and best practices, and driving operational efficiency in alignment with Chick-fil-A’s values and mission.

Front of House Operational Leadership:

• Directly oversee the daily operations of the front of house , ensuring all activities align with Chick-fil-A’s standards of quality, service, and cleanliness
• Develop and implement strategies to optimize operational performance and achieve business goals (sales growth, customer satisfaction, team performance, etc.)
• Monitor key performance indicators (KPIs) such as sales, labor costs, food costs, and customer service metrics, ensuring targets are met and exceeded

Team Leadership & Development:

• Lead, mentor, and motivate restaurant team
• Implement and maintain Chick-fil-A’s leadership development programs to nurture talent and promote from within

Customer Experience Excellence:

• Ensure Chick-fil-A’s high standards of customer service are consistently met and exceeded
• Address customer concerns promptly and professionally, ensuring the resolution aligns with Chick-fil-A’s customer-centric approach
• Create and foster a positive customer experience culture within the restaurant

Operational Efficiency & Compliance:

• Oversee inventory management to ensure that all supplies are adequately stocked, and food safety standards are met
• Ensure adherence to health and safety regulations, company policies, and local, state, and federal laws to deliver exceptional food safety and quality standards
• Continuously seek opportunities for operational improvement to maximize efficiency and productivity

What We Offer:

• Generous compensation package (final compensation will be determined based the ideal candidate experience and fit for the role)
• A supportive and enthusiastic work culture
• Advancement opportunities that are designed with your personal goals in mind
• Free meals
• Free uniforms
• Education scholarships
• A fun and friendly work environment

Ideal Candidate

• Strong leadership and communication skills
• Must enjoy teamwork and community involvement
• Strong alignment with our Core Values: 1. Relationships, 2. Quality, 3. Innovation, 4. Fun!
• Ability to adapt to various shifts. Must be willing and able to work days, nights, weekends and holidays and/or be flexible to what our team and our guests need.
• Proven experience in leading high-performing teams and achieving operational goals in a fast-paced, customer-focused environment while also balancing performance metrics and administrative responsibilities.

Join Us!

• Be part of a company that invests in your future
• Experience personal and professional growth in the Hospitality industry
• Make a difference in the lives of others every day

Working at a Chick-fil-A restaurant is more than a job – it’s an opportunity for teamwork and leadership development in a positive, people-focused environment. Most Chick-fil-A restaurants are locally owned and operated by independent, franchised Operators who invest in the future of their Team Members and give back to their communities.