Front Of House Shift Supervisor

Workstream; Lombard (IL); On-site; USD 25,000 - 30,000; Part time

Benefits offered by this job

Health benefits

401k

Scholarships

Sundays off

Free meals

Discounts

Flexible scheduling

Competitive pay

Job summary

Chick-fil-A Lombard is seeking a Customer Service/FOH Supervisor to lead front-of-house operations, train team members, and ensure excellent guest experiences in a fast-paced environment.

This part-time or full-time role offers competitive pay ($18-$22/hour), Sundays off, health benefits (full-time), 401k, scholarships, free meals, and flexible scheduling with opportunities for growth.

Qualifications

• Must be 18 years of age or older.
• Must be willing to work a minimum of 25 hours per week.
• Must be able and willing to open and/or close.
• Experience as a leader, preferably in a customer service or front-of-house environment.
• Ability to lift up to 50 lbs, stand for up to 10 hours, and be physically active for extended periods.
• Must be able to work in a fast-paced environment and maintain a positive attitude under pressure.
• Team-oriented, adaptable, dependable, coachable, and strong work ethic.
• Ability to communicate effectively with guests and team members as a supervisor/leader.

Responsibilities

• Maintain positive working relationships and provide direction and feedback to all front-of-house employees.
• Collaborate with the management team to train and track the performance of new Team Members.
• Motivate Team Members to maintain high customer service scores.
• Ensure timely completion of shift tasks and opening/closing responsibilities.
• Take ownership of front-of-house facilities, ensuring organization and adherence to sanitation and food safety procedures.
• Demonstrate a complete understanding of key positions in the front-of-house, including cashier, drive thru, and host roles.

Skills

Customer service

Conflict resolution

Leadership

Communication

Job description

Here are Chick-fil-A, we are committed to creating lasting, positive change through servant-leadership. As a Customer Service/FOH Supervisor, you will play a vital role in our mission to continually refresh our guests, our community, and our team. This is a part-time or full-time role that requires attention to detail, effective conflict resolution skills, and the ability to handle pressure while ensuring smooth operations.

Why You’ll Love Working for Us:

• Work-Life Balance: We understand the importance of personal time and offer flexible schedules that prioritize work-life balance.
• Growth Opportunities: We are committed to investing in our employees’ growth and development. We provide opportunities for career advancement, manager/leadership development, and ongoing training.
• Industry-Leading Customer Service: Join a team that prides itself on delivering the best customer service in the fast food industry. Our dedication to serving our guests and each other sets us apart.
• Team Spirit: We work hard, but never miss an opportunity to celebrate our achievements together.
• Comprehensive Training: We provide thorough training in all aspects of our restaurant operations.

Benefits:

• Competitive compensation ($18-$22/hr, depending on availability and experience).
• Health Benefits Contribution (full-time)
• 401k
• Access to scholarships at up to $2,500 per year
• Sundays Off
• Free Meals and Discounts
• Flexible Scheduling

Responsibilities:

• Maintain positive working relationships and provide direction and feedback to all front-of-house employees.
• Collaborate with the management team to train and track the performance of new Team Members.
• Motivate Team Members to maintain high customer service scores.
• Ensure timely completion of shift tasks and opening/closing responsibilities.
• Take ownership of front-of-house facilities, ensuring organization and adherence to sanitation and food safety procedures.
• Demonstrate a complete understanding of key positions in the front-of-house, including cashier, drive thru, and host roles.

Qualifications and Skills:

• Must be 18 years of age or older.
• Must be willing to work a minimum of 25 hours per week.
• Must be able and willing to open and/or close.
• Experience as a leader, preferably in a customer service or front-of-house environment.
• Ability to lift up to 50 lbs, stand for up to 10 hours, and be physically active for extended periods.
• Must be able to work in a fast-paced environment and maintain a positive attitude under pressure.
• Team-oriented, adaptable, dependable, coachable, and strong work ethic.
• Ability to communicate effectively with guests and team members as a supervisor/leader.

Chick-fil-A, Inc. is a family owned and privately held restaurant company founded in 1967 by S. Truett Cathy. Devoted to serving the local communities in which its franchised restaurants operate, and known for its original chicken sandwich, Chick-fil-A serves freshly prepared food in more than 2,300 restaurants in 47 states and Washington, D.C.