Front-of-House Shift Leader: Lead & Elevate Guest Experience

Workstream; Dickson City (Lackawanna County); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Free meals

Free uniforms

Education scholarships

Advancement opportunities

Supportive work culture

Job summary

Chick-fil-A Dickson City is seeking a Shift Supervisor to lead front-of-house operations and elevate guest experiences. You will oversee day-to-day activities, mentor team members, and ensure high standards of service, safety, and quality.

Ideal candidates demonstrate strong leadership, flexibility for varied shifts, and a passion for teamwork within a positive, people-focused culture that rewards growth and community involvement.

Qualifications

• Proven ability to lead teams with a focus on guest satisfaction.
• Strong communication and interpersonal skills for staff and guests.
• Comfortable balancing operations, people management and metrics.

Responsibilities

• Oversee daily front-of-house operations and uphold Chick-fil-A standards.
• Coach and motivate team members to deliver remarkable guest experiences.
• Monitor KPIs, control labor and food costs, and ensure safety and quality.

Skills

Leadership

Communication

Teamwork

Customer Service

Job description

Chick-fil-A Dickson City is seeking a Shift Supervisor to lead front-of-house operations and elevate guest experiences. You will oversee day-to-day activities, mentor team members, and ensure high standards of service, safety, and quality.

Ideal candidates demonstrate strong leadership, flexibility for varied shifts, and a passion for teamwork within a positive, people-focused culture that rewards growth and community involvement.