Per-Diem Behavioral Health Shift Supervisors

Henry Street; New York (NY); On-site; USD 28,000 - 40,000; Part time

Job summary

Henry Street Settlement is seeking a Per Diem Shift Supervisor for the Third Street Women’s Residence on the Lower East Side. The role oversees staff, conducts intake assessments, coordinates services, and ensures safety and regulatory compliance during evenings, weekends, and overnight shifts.

The position requires crisis-management skills, strong documentation, and a willingness to cover varied shifts. Bilingual English/Spanish is preferred; CPR/First Aid and Fire Safety certifications must be

Qualifications

• Bachelor’s degree preferred, or minimum three years in human services or related field.
• Flexibility to cover additional shifts as needed for staff callouts or no-shows.
• Certifications (CPR/First Aid; Fire Safety Director) within first three months.
• Experience providing crisis intervention and supporting residents in housing programs.
• Strong computer proficiency and excellent documentation abilities.
• Excellent written and verbal communication skills; bilingual English/Spanish preferred.

Responsibilities

• Supervise assigned staff, provide coaching and evaluations.
• Interview residents, complete intake and assess service needs.
• Develop plans to support resident stability and housing goals.
• Provide crisis intervention and emergency support.
• Maintain safety, conduct drills, and ensure OTDA/compliance.
• Prepare reports and maintain official records; collaborate with teams.

Skills

Crisis intervention

Bilingual English/Spanish

Communication skills

Computer proficiency

Clinical assessment

Documentation skills

Education

Bachelor’s degree

3+ years in human services

CPR/First Aid certification

Fire Safety Director certification

Tools

CPR/First Aid certification

Fire Safety certification

Job description

Introduction

Henry Street Settlement is like no other organization, and our positions are not ordinary jobs. Every day Henry Street’s dedicated team carries out a 130-year blueprint of service to our community established by our founder, Lillian Wald, in 1893.

Overview

Job Overview:

• Division/Department: Transitional and supportive housing/ Third Street Women’s Residence
• Location: Fully Onsite – Lower East Side, NYC
• Pay: $25 Hourly, non-exempt
• Position Type: Per diem, Part-Time, as needed
• Schedule: Varies as needed: weekends, weekdays, and Holidays

Shifts Available (7 days a week as needed)

• 1:30 am-9:30 am
• 9:30 am-5:30 pm
• 5:30 pm-1:30 am

Relief Coverage Requirement:

This position requires flexibility to cover additional shifts as needed in the event of staff callouts or no-shows (face-to-face relief coverage).

Organizational Overview:

Henry Street Settlement opens doors of opportunity to enrich lives and expand human progress for Lower East Side residents and other New Yorkers through social services, arts, and health care programs.

Building on its 130+ year legacy of innovation and effective programming, Henry Street offers more than 50 programs and is one of New York City’s largest social service organizations.

Program Overview:

The Third Street Women’s Residence is a transitional shelter program serving 79 Unhoused women who are living with Behavioral health conditions and are seeking permanent housing. The program provides transitional housing and comprehensive supportive services designed to help residents stabilize, develop life management skills, and successfully transition to permanent housing. Staff provide social services and housing placement assistance while supporting residents in managing their mental health and achieving greater independence. When appropriate, residents are referred to community-based resources and partner organizations.

Job Summary:

The Per Diem Shift Supervisor is responsible for the day-to-day operational management of the residence during assigned shifts, including evenings, weekends, holidays and overnight coverage on as-needed bases. The Shift Supervisor provides direct supervision to program staff and ensures that residents receive services that meet regulatory, contractual, and agency standards, including housing placement outcomes. This role requires strong crisis management, operational oversight, and coordination with interdisciplinary teams to support residents and improve their quality of life and progress toward permanent housing.

Responsibilities

Staff Supervision

• Train, coaching, and conduct performance evaluations for assigned staff.
• Provide guidance and support to ensure staff follow program policies and Henry Street Settlement Values.

Client Services

• Utilizing a client strength base and trauma informed approach and interview prospective residents and complete intake documentation.
• Conduct client assessments and document changes in condition or service needs.
• Develop practical service plans to support resident stability and housing goals.
• Provide crisis intervention and appropriate support during emergencies.

Program Operations

• Maintain safety and security within the residence.
• Conduct scheduled fire drills and ensure compliance with safety procedures.
• Perform regular facility walkthroughs and rounds to ensure compliance with fire safety and Office of Temporary and Disability Assistance (OTDA) standards.
• Maintain accurate client records, census logs, and program documentation.

Reporting and Documentation

• Prepare daily, weekly, and monthly reports.
• Document incidents and ensure timely follow-up.
• Maintain accurate program records and client data.

Collaboration

• Participate in interdisciplinary team meetings to review resident cases and service plans.
• Maintain effective communication across program units and staff teams.
• Build collaborative working relationships with internal staff and external partners.

Administrative Duties

• Maintain daily meal sign-in logs for residents.
• Track and maintain expenditure records.
• Support security, maintenance and kitchen staff as needed.
• Perform other duties as assigned by the supervisor.

Essential Physical Requirements

• Ability to stand for extended periods and walk stairs throughout the facility.
• Ability to work fully onsite in the Lower East Side.

Requirements

• Bachelor’s degree is preferred, or a minimum of three (3) years of relevant experience in human services, behavioral health Shelter, or a related field.
• Flexibility to cover additional shifts as needed in the event of staff callouts or no-shows.
• Ability to obtain the following certifications within the first three (3) months of employment:
  • CPR/First Aid
  • Fire Safety Director / Fire Safety and Alarm Systems (F-80) certification
• Experience providing crisis intervention.
• Strong computer proficiency.
• Strong clinical assessment and documentation skills.
• Excellent written and verbal communication skills.
• Bilingual (English/Spanish) preferred.

Additional Information:

• FLSA Status: Non-Exempt
• Worker Type: Per Diem (Not Eligible for Benefits)
• References Required?: Yes
• Background Check Required?: Yes
• Proof of Education Required?: Yes