Evening & Overnight Behavioral Health Resident Assistant

Henry Street; New York (NY); Sur place; USD 26 000 - 34 000; Plein temps

Avantages offerts par ce poste

Full benefits package

Non-exempt status

Résumé du poste

Henry Street Settlement’s Third Street Women’s Residence is seeking a Behavioral Health Resident Assistant to provide direct, hands-on care for residents with varying mental health needs. You will support the social services team, observe residents, document changes, and assist with daily operations on a 35-hour weekly schedule.

Role requires flexibility to cover shifts, strong communication, and ability to work onsite on the Lower East Side.

Qualifications

• High school diploma or equivalent required.
• Minimum 2 years of experience in a social service setting.
• Flexibility to cover shifts in case of callouts.
• Ability to stay professional under stress.
• Experience with psychiatric/medical disabilities or substance abuse preferred.
• Must obtain First Aid, CPR, Food Handler's License, and F-80 within 3 months.
• PPD clearance required within 3 months.
• Strong verbal and written communication skills.
• Computer literacy; DHS data system experience preferred.
• Evenings, weekends, and holidays availability.
• English/Spanish proficiency preferred.

Responsabilités

• Assist residents in developing life management skills and managing mental health.
• Support therapeutic recreation and socialization opportunities for residents.
• Create and maintain a safe and comfortable environment.
• Observe and document changes in residents' conditions and report to the social services team.
• Maintain accurate daily logs, documenting incidents and meals.
• Respond to crises, de-escalate conflicts, ensure safety of residents and staff.
• Complete incident reports immediately after any incident or accident.
• Conduct regular walkthroughs to monitor security and safety.
• Assist with building security, including monitoring entrances and sign-in sheets.
• Medication monitoring: assist with proper tracking and compliance.
• Support meal service, maintain records of meals provided.
• Assist staff with conflict resolution and resident behavior management.
• Provide clerical support to operations and office teams.
• Foster smooth service across shifts and continuity of care.
• Cover additional shifts as needed.

Connaissances

Flexibility

Professional demeanor

Strong communication

Computer literacy

Bilingual English/Spanish (preferred)

Teamwork

Formation

High school diploma or equivalent

Outils

DHS data system

Description du poste

Introduction

Henry Street Settlement is like no other organization, and our positions are not ordinary jobs. Every day Henry Street's dedicated team carries out a 130-year blueprint of service to our community established by our founder, Lillian Wald, in 1893.

Overview

• Department/Divisor: Transitional & Supportive Housing/ Third Street Women’s Residence
• Location: Fully Onsite - Lower East Side, NYC
• Pay: $22 Hourly + full benefits package, non-exempt
• Position Type: Regular, Full Time
• Schedule: 35 Hours Per Week, Wednesday - Sunday, 1:30 am - 9:30 am and Holidays, Off Monday & Tuesday

Relief Coverage Requirement:

This position requires flexibility to cover additional shifts as needed in the event of staff callouts or no-shows (face-to-face relief coverage).

Organizational Overview:

Henry Street Settlement opens doors of opportunity to enrich lives and expand human progress for Lower East Side residents and other New Yorkers through social services, arts, and health care programs.

Building on its 130+ year legacy of innovation and effective programming, Henry Street offers more than 50 programs and is one of New York City’s largest social service organizations.

Program Overview:

The Third Street Women’s Residence is a transitional shelter program serving 79 Unhoused women who are living with Behavioral health conditions and are seeking permanent housing. The program provides transitional housing and comprehensive supportive services designed to help residents stabilize, develop life management skills, and successfully transition to permanent housing. Staff provide social services and housing placement assistance while supporting residents in managing their mental health and achieving greater independence. When appropriate, residents are referred to community-based resources and partner organizations.

Job Summary:

The Behavioral Health Resident Assistant (RA) will provide direct, hands-on care to individuals with varying degrees of mental illness, substance use, and/or developmental disabilities. The RA will support the social services team in fulfilling the program's core mission, values, and vision. This position reports directly to the Shift Supervisor and performs vital, front-line functions, including client observation, assistance, and interaction. The RA serves as the 'eyes, ears, and hands' of the diagnosing professional, providing critical support for both residents and staff.

Responsibilities

• Assist residents in developing life management skills and managing mental health conditions.
• Support the implementation of therapeutic recreation and socialization opportunities for residents.
• Proactively work to create and maintain a safe and comfortable environment for residents.
• Observe and document changes in residents' physical, mental, and behavioral conditions, reporting this information to the social services team.
• Maintain accurate daily logs, documenting all relevant incidents, meals served, and other operational details.
• Respond to crises, de-escalate conflicts, and ensure the safety of residents and staff.
• Complete incident reports immediately after any incident or accidents.
• Conduct regular walkthroughs of the facility to monitor security and ensure the safety of both internal and external areas.
• Assist with building security, including monitoring entrances and reviewing daily sign-in sheets.
• Medication Monitoring: Assist with medication monitoring processes to ensure proper tracking and compliance.
• Support meal service, maintain accurate records of meals provided, and communicate any challenges related to meal service.
• Assist program staff with conflict resolution and management of resident behavior.
• Provide clerical support to the operational and office team as needed.
• Foster smooth service provision across shifts, ensuring continuity of care.
• Provide flexibility to cover additional shifts in the event of staff callouts or no-shows.
• Perform any other duties as assigned by the Shift Supervisor or program leadership.

Essential Physical Job Functions:

• Ability to sit and stand for extended periods as required.
• Ability to climb multiple flights of stairs throughout the day.
• Must be able to work onsite in the Lower East Side.

Requirements

• High school diploma or equivalent required.
• Minimum of 2 years of experience in a social service agency or working with vulnerable populations.
• Requires flexibility to cover shifts in case of callouts or no-shows.
• Ability to maintain a professional demeanor in stressful and challenging situations.
• Experience providing services to individuals with psychiatric/medical disabilities, substance abuse issues, and developmental disabilities is preferred.
• Must obtain First Aid, CPR, Food Handler's License, and F-80 (Certificate of Fitness for Coordinator of Fire Safety and Alarm System) certifications within 3 months of employment.
• PPD clearance required within 3 months of employment.
• Strong verbal and written communication skills are essential.
• Computer literacy required, with experience using Department of Homeless Services (DHS) data system preferred.
• Must be available to work evenings, weekends, and holidays as needed.
• English/Spanish language proficiency is preferred but not required.

Additional Information

• FLSA Status: Non-Exempt
• Worker Type: Regular (Benefits Eligible)
• References Required?: Yes
• Background Check Required?: Yes
• Proof of Education Required?: Yes