Shift Supervisor: Guest Experience & Team Leader

Krystal Restaurant; Middlesborough (KY); On-site; USD 21,000 - 29,000; Full time

Job summary

Krystal is seeking a Shift Leader to support daily operations in our Kentucky restaurant. You will work with the management team to train, coach and evaluate A+ talent, ensuring food safety, customer service, and financial controls.

Responsibilities include leading shifts, enforcing brand standards, executing cash and inventory controls, and partnering on local marketing initiatives while maintaining a positive, guest-focused team environment.

Qualifications

• Must be at least 18 years of age.
• ServSafe certification a plus.
• High School Diploma or GED preferred with one (1) or more years of restaurant management experience.
• Systems & Software – proficient level knowledge of Microsoft Office software applications.
• Must be able to work a flexible schedule including days, nights, overnight, & weekends.
• May be required to travel to other locations, e.g. other stores, bank, meetings as business dictates

Responsibilities

• Demonstrate the Krystal Core Values while assisting the management team in building high performing employees when training, retaining and recognizing A+ talent utilizing Krystal’s tools and processes.
• Partners with the management team to execute the Performance Management process consistently to ensure employees are set up for success and held accountable.
• Drives customer-focused culture by serving as a role model in resolving customer issues and partnering with the management team to train employees to meet or exceed customer service standards.

Skills

Customer Focused

Initiative

Action Oriented

Team Player

Education

High School Diploma or GED

ServSafe Certification

Tools

Microsoft Office

Job description

Krystal is seeking a Shift Leader to support daily operations in our Kentucky restaurant. You will work with the management team to train, coach and evaluate A+ talent, ensuring food safety, customer service, and financial controls.

Responsibilities include leading shifts, enforcing brand standards, executing cash and inventory controls, and partnering on local marketing initiatives while maintaining a positive, guest-focused team environment.