Shift Supervisor: Guest Experience & Safety Leader

Queen Baton Rouge; Baton Rouge (LA); On-site; USD 20,000 - 29,000; Full time

Job summary

Queen Baton Rouge is actively seeking a Security Supervisor to oversee guest safety and lead the security team in a demanding casino environment. You will ensure high-quality service, maintain professional guest relations, and supervise incident investigations and reporting.

The role emphasizes interviewing, hiring, training, and developing staff while maintaining budgeted staffing and adherence to policy. On-site work, flexible hours, and a strong safety focus are essential components of the

Qualifications

• Experience in security or guest safety roles.
• Excellent teamwork and communication abilities.
• Professional demeanor and presence with guests and staff.

Responsibilities

• Interview, hire, and train team members; plan, assign, and direct work.
• Address guest service and security issues; report incidents.
• Lead emergency drills and coordinate evacuations.
• Monitor staffing levels and ensure policy adherence.
• Maintain awareness of alcohol-related limitations and company policies.

Skills

Security experience

Teamwork

Communication skills

Professional demeanor

Education

4-year degree or equivalent

High school diploma or GED

Job description

Queen Baton Rouge is actively seeking a Security Supervisor to oversee guest safety and lead the security team in a demanding casino environment. You will ensure high-quality service, maintain professional guest relations, and supervise incident investigations and reporting.

The role emphasizes interviewing, hiring, training, and developing staff while maintaining budgeted staffing and adherence to policy. On-site work, flexible hours, and a strong safety focus are essential components of the