Casino Security Lead — Guest Safety & Operations

L'Auberge Baton Rouge; Baton Rouge (LA); On-site; USD 20,000 - 28,000; Full time

Job summary

L’Auberge Baton Rouge is hiring for a Security Lead Officer to oversee the security team, monitor premises, and ensure guest and employee safety. You will write reports, handle incidents, and coordinate with departments to maintain security standards.

Candidates should be 21+, possess a Louisiana gaming license and a State Responsible Vendor Permit, and have strong writing, interpersonal, and supervisory skills.

Qualifications

• Must be at least 21 years of age.
• Must obtain and maintain an active Louisiana gaming license.
• Must obtain and maintain a current State Responsible Vendor Permit.
• Ability to work under pressure by maintaining composure when exposed to stress.
• Excellent writing skills.
• Knowledgeable in Microsoft Word & Excel.
• Demonstrated supervisor experience preferred.
• Basic knowledge of civil and criminal laws.
• Basic knowledge of customer service and security experience.
• These skills are typically acquired through a high school education or equivalent and two years customer service experience or closely related experience.

Responsibilities

• Provide timely & knowledgeable service and maintain guest satisfaction.
• Oversee scheduling, training, development, motivation and supervision of the security staff personnel.
• Assist sick or injured patrons and employees.
• Assist Games and Slots department in removing drop boxes.
• Report unsafe or hazardous conditions and monitor surveillance equipment and alarms.
• Write accident/incident reports of daily activities and irregularities.
• Obtain witness statements when necessary.
• Monitor and authorize entrance and departure of employees, visitors, and other persons to guard against theft.
• Respond to emergencies and participate in drills; evacuate patrons if needed.

Skills

Excellent writing skills

Supervisory experience

Ability to work under pressure

Attention to detail

Customer service experience

Knowledge of civil and criminal laws

Education

High school education or equivalent with related experience

Tools

Microsoft Word

Excel

Job description

L’Auberge Baton Rouge is hiring for a Security Lead Officer to oversee the security team, monitor premises, and ensure guest and employee safety. You will write reports, handle incidents, and coordinate with departments to maintain security standards.

Candidates should be 21+, possess a Louisiana gaming license and a State Responsible Vendor Permit, and have strong writing, interpersonal, and supervisory skills.