Shift Supervisor — Guest Experience & Ops

Ugly-Dumpling-4; Austin (TX); On-site; USD 28,000 - 34,000; Full time

Job summary

Ugly Dumpling in Austin, TX seeks a Restaurant Supervisor to direct daily restaurant operations in the absence of the General Manager. This full-time, in-person role emphasizes adherence to company standards, guest satisfaction, and safe, efficient service across day, evening, morning, and night shifts.

The position requires supervising hourly staff, maintaining cleanliness and food safety, and delivering exceptional customer service. Reports to the General Manager/Managing Partner.

Qualifications

• Supervisory or team leadership experience preferred.
• Customer service focus and guest relations.
• Ability to follow standard operating procedures and safety guidelines.

Responsibilities

• Supervises and coordinates hourly team members during shifts, ensuring adherence to standard procedures and service quality.
• Plans and optimizes crew assignments for efficient service delivery.
• Ensures food safety, cleanliness, and safe operations in dining areas and restrooms.
• Provides guidance and support to staff, resolves conflicts, and maintains a positive work environment.

Job description

Ugly Dumpling in Austin, TX seeks a Restaurant Supervisor to direct daily restaurant operations in the absence of the General Manager. This full-time, in-person role emphasizes adherence to company standards, guest satisfaction, and safe, efficient service across day, evening, morning, and night shifts.

The position requires supervising hourly staff, maintaining cleanliness and food safety, and delivering exceptional customer service. Reports to the General Manager/Managing Partner.