Shift Supervisor: Guest Experience & Operations Lead

Jimmy John's; Lenoir City (TN); On-site; USD 35,000 - 48,000; Full time

Job summary

Jimmy John\'s is seeking a Shift Manager to run shifts, lead team members, and support the restaurant management team. The role focuses on guest satisfaction, developing team members, and growing sales and profits.

The Shift Manager will address guest inquiries, ensure staffing levels meet service needs, maintain a safe environment, oversee cleanliness and equipment functionality, and uphold food safety standards. Other duties include forecasting sales and managing schedules and inventory.

Qualifications

• Must be available to work days, evenings, and weekends.
• Must be 18 years or older.
• Minimum three (3) months experience as team member.
• Must have reliable transportation.
• Ability to read, write, and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.

Responsibilities

• Runs shifts, leads team members, and supports the restaurant management team.
• Address and resolve guest inquiries and concerns in a timely manner.
• Take responsibility for positive engagement with guests.
• Ensure staffing levels meet guest service requirements.
• Maintain a safe, comfortable environment for guests and team members.
• Ensure the restaurant is clean and equipment is in good working condition.
• Ensure ingredients and menu items are properly sorted, handled, prepared, and presented with food safety in mind.
• Learn to forecast sales, create schedules, order and track inventory, and complete weekly and business period reports.
• Ensure cash control, security, safety, and food quality standards are met.

Skills

Customer service

Team leadership

Communication

Problem solving

Job description

Jimmy John\'s is seeking a Shift Manager to run shifts, lead team members, and support the restaurant management team. The role focuses on guest satisfaction, developing team members, and growing sales and profits.

The Shift Manager will address guest inquiries, ensure staffing levels meet service needs, maintain a safe environment, oversee cleanliness and equipment functionality, and uphold food safety standards. Other duties include forecasting sales and managing schedules and inventory.