Shift Supervisor: Elevate Guest Experience & Store Ops

Jimmy John's Sandwiches; Chattanooga (TN); On-site; USD 32,000 - 46,000; Full time

Job summary

Jimmy John’s Shift Manager role involves running shifts, leading team members, and supporting restaurant management to grow sales and profits. The Shift Manager shares accountability for operations, focusing on guest satisfaction, staff development, and operational excellence.

The successful Shift Manager will resolve guest inquiries, maintain a safe and clean environment, ensure proper food handling, forecast sales, create schedules, and manage inventory and reports.

Qualifications

• Minimum three (3) months experience as team member.
• Must be 18 years or older.
• Must be available to work days, evenings, and weekends.
• Must have reliable transportation.
• Ability to read, write, and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.

Responsibilities

• Run shifts and supervise team members.
• Address and resolve guest inquiries and concerns in a timely manner.
• Ensure staffing levels meet guest service requirements.

Skills

Customer service

Team leadership

Food safety

Scheduling

Communication

Job description

Jimmy John’s Shift Manager role involves running shifts, leading team members, and supporting restaurant management to grow sales and profits. The Shift Manager shares accountability for operations, focusing on guest satisfaction, staff development, and operational excellence.

The successful Shift Manager will resolve guest inquiries, maintain a safe and clean environment, ensure proper food handling, forecast sales, create schedules, and manage inventory and reports.