Shift Supervisor: Food Service Leader & Guest Experience

Papa John's International , Inc.; West Bend (WI); On-site; USD 21,000 - 28,000; Full time

Job summary

Papa John’s is seeking a Restaurant Supervisor to oversee shifts, ensure high-quality product preparation, and deliver outstanding customer service that supports profitability and brand standards. You will enforce company policies, train staff, and uphold safety compliance across operations.

The role requires strong leadership, attention to detail, and the ability to manage cash and inventory while ensuring a positive customer experience in a fast-paced environment.

Qualifications

• High School diploma or GED required.
• Successful and stable employment history.
• Ability to lead a team during a shift with no supervision.

Responsibilities

• Supervise shifts and ensure high-quality products and customer service, maintaining Papa John’s standards.
• Promote team training and ensure adherence to uniforms and appearance standards; build teamwork and energy.
• Contribute to sales by delivering prompt, friendly service and improving check averages through training.

Skills

Attention to Detail

Commitment to Task

Customer Focused

Initiative

Relationship Management

Teamwork

Cash management

Education

High School diploma or GED

Job description

Papa John’s is seeking a Restaurant Supervisor to oversee shifts, ensure high-quality product preparation, and deliver outstanding customer service that supports profitability and brand standards. You will enforce company policies, train staff, and uphold safety compliance across operations.

The role requires strong leadership, attention to detail, and the ability to manage cash and inventory while ensuring a positive customer experience in a fast-paced environment.