Shift Supervisor - Fast-Pace Guest Experience Lead

Applegreen Group; New Jersey; On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

Flexible Schedules

Paid Time Off

401(k) with Company Match

Earned Wage Access – Pay on Demand

Education Assistance

Meal Discount

Pet Insurance

Employee Referral Bonus

Job summary

Applegreen USA is seeking a Shift Supervisor to lead on-shift team members and ensure outstanding customer service at our travel plazas. You will manage opening and closing procedures, handle cash with accuracy, and enforce brand standards and food safety while supporting staff training and cross-functional tasks.

You will work in a fast-paced environment, engaging travelers with a friendly attitude, resolving issues promptly, and contributing to a strong guest experience across the plaza’s food

Qualifications

• Cash handling and customer service experience required.
• Shift supervisor or leadership experience preferred.
• Demonstrates the ability to interact with the public and coworkers in a friendly, enthusiastic, and outgoing manner.

Responsibilities

• Lead the activities of team members on shift.
• Consistently provide friendly customer service by engaging in positive, helpful interactions with customers and appropriately resolve customer complaints.
• Complete opening, daily and closing procedures/checklists in accordance with company policies/procedures.
• Operate POS system, accurately process and receive payment from customers, and follow all customer service and cash handling policies and procedures.
• Ensure proper food handling procedures are followed including wrapping, labelling, dating, stocking, storing, rotating, and checking temperature of products.
• Complete with a variety of kitchen-related tasks including prepping, thawing, cooking, packaging, wrapping, and cleaning.
• Stock, clean, and sanitize workstation and equipment.
• Actively cross-sell and up-sell products.
• Maintain a solid knowledge of products and services available in the plaza.
• Assist in the training of new team members.
• Follow required brand standards, food safety requirements, as well as all company policies and procedures.
• Inform plaza leadership of any observations, concerns, or problems that are witnessed or experienced.
• Execute a variety of other tasks as assigned.

Skills

Cash handling

Customer service

Leadership experience

Shift supervision

Job description

Applegreen USA is seeking a Shift Supervisor to lead on-shift team members and ensure outstanding customer service at our travel plazas. You will manage opening and closing procedures, handle cash with accuracy, and enforce brand standards and food safety while supporting staff training and cross-functional tasks.

You will work in a fast-paced environment, engaging travelers with a friendly attitude, resolving issues promptly, and contributing to a strong guest experience across the plaza’s food