Shift Supervisor - Dunkin Donuts

Applegreen (US) Welcome Centers; New Jersey; On-site; USD 35,000 - 55,000; Full time

Job summary

An established industry player is seeking a dynamic Shift Supervisor to lead a team at a bustling travel plaza. This role involves providing exceptional customer service, ensuring compliance with food safety standards, and training new staff. The ideal candidate will thrive in a fast-paced environment, demonstrating strong leadership skills while managing daily operations. With a commitment to excellence, this position offers the opportunity to make a significant impact on the customer experience. Join a team that values flexibility and development, and take your career to the next level in a supportive and engaging workplace.

Benefits

Flexible Schedules

Medical/Dental/Vision Insurance

Paid Time Off

401(k) with Company Match

Earned Wage Access

Education Assistance

Employee Referral Bonus

Meal Discount

Pet Insurance

Qualifications

• Experience in cash handling and customer service is essential.
• Leadership experience is preferred for managing team activities.

Responsibilities

• Lead shifts ensuring exceptional customer service and adherence to standards.
• Train new team members and monitor compliance with cash handling policies.

Skills

Cash handling

Customer service

Leadership

Food safety compliance

Tools

POS system

Job description

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What We Do

At Applegreen, we Refresh Travelers on their Journey. Applegreen USA operates over 80 travel plazas across the Northeast and Midwest offering convenience, comfort, retail, and a variety of food options including Auntie Anne’s, Burger King, Chick-Fil-A, Cinnabon, Dunkin Donuts, Panda Express, Panera, Popeyes, Pret, Shake Shack, Starbucks, and more.

Our Core Values

• Our customers and communities are at the heart of everything we do.
• We value and develop our people.
• We are driven by pace, passion, and performance.
• We seek opportunities and embrace change.

Benefits

• Flexible Schedules
• Medical/Dental/Vision Insurance
• Paid Time Off
• 401(k) with Company Match
• Earned Wage Access – Pay on Demand
• Education Assistance
• Employee Referral Bonus
• Meal Discount
• Pet Insurance

What You’ll Do

As the Shift Supervisor, you will lead shifts by ensuring team members provide exceptional customer service, complete their duties thoroughly, and adhere to brand standards & food safety requirements. You will also assist in training new team members and monitor compliance with cash handling policies.

• Lead team activities on shift.
• Provide friendly customer service, resolve complaints positively.
• Complete opening, daily, and closing procedures.
• Operate POS system, process payments accurately, follow cash policies.
• Follow proper food handling procedures.
• Perform kitchen tasks: prepping, cooking, packaging, cleaning.
• Stock, clean, and sanitize workstations and equipment.
• Cross-sell and up-sell products.
• Maintain product knowledge.
• Assist in training new team members.
• Follow brand standards, food safety, and policies.
• Report observations or issues to leadership.
• Perform other assigned tasks.

Essential Experience & Skills

• Cash handling and customer service experience required.
• Leadership experience preferred.
• Ability to interact enthusiastically with the public and coworkers.

Requirements

• Ability to stand, walk, bend, twist, lift at least 40 pounds.
• Good reading, speaking, and comprehension skills.
• Flexible schedule including days, nights, weekends, holidays.
• Consistent attendance and punctuality.

This list is not exhaustive; responsibilities may change as needed. Equal Opportunity Employer (EOE), Minority/Female/Disabled/Veteran (M/F/D/V), Drug-Free Workplace (DFW).