Shift Supervisor: Customer Experience & Team Leadership

Papa John's International; Marion (IN); On-site; USD 17,000 - 25,000; Full time

Job summary

Papa John's International in Indiana seeks a hands-on Shift Supervisor to oversee shifts and work areas, ensuring high-quality products and top-notch customer service while protecting restaurant profitability.

You will supervise team members, handle cash and inventory, train staff, and ensure compliance with company policies, safety standards, and local laws. This is a non-exempt, hourly position that rewards a reliable leader in a fast-paced environment.

Qualifications

• High School diploma or GED required.
• Experience in restaurant operations and cash handling preferred.
• Ability to lead a team and manage shifts with strong customer focus.

Responsibilities

• Demonstrate exemplary operations skills to ensure quality products and accurate customer orders.
• Supervise a restaurant team, maintain adequate shift staffing, train team members, and coach for performance.
• Contribute to sales goals through prompt, friendly service and effective upselling.
• Manage cash and inventory in line with company guidelines and systems; ensure cleanliness, safety, and organization.

Skills

Operations management

Customer service

Team supervision

Cash handling

Education

High School diploma or GED

Tools

FOCUS System

Job description

Papa John's International in Indiana seeks a hands-on Shift Supervisor to oversee shifts and work areas, ensuring high-quality products and top-notch customer service while protecting restaurant profitability.

You will supervise team members, handle cash and inventory, train staff, and ensure compliance with company policies, safety standards, and local laws. This is a non-exempt, hourly position that rewards a reliable leader in a fast-paced environment.