Shift Supervisor — Craft Coffee & Team Leadership

Starbucks Corp.; New York (NY); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Medical, dental, vision

401(k) with company match

Tuition coverage

Paid vacation and sick time

Parental leave support

Job summary

Starbucks Coffee Company is seeking a Shift Supervisor to lead with craft and heart, ensuring our coffeehouse remains a welcoming place for the community. You will coach a small team, manage shift operations, and uphold quality beverages and food to standard recipes while delivering exceptional customer service.

The role requires flexible hours and prior customer-facing experience, with strong interpersonal and communication skills to maintain a safe, efficient store environment.

Qualifications

• Regular attendance and punctuality, with or without accommodation.
• Flexible hours including early mornings, evenings, weekends, nights and/or holidays.
• Adhere to store policies and standards: quality beverages/food, cash handling, safety, with or without accommodation.
• Six months of customer-facing experience.
• Six months of experience delegating tasks to two or more employees.

Responsibilities

• Lead with craft and heart to make the coffeehouse welcoming.
• Direct and coach team to prepare beverages and food to standard recipes.
• Provide excellent service and resolve customer concerns.
• Support store operations and ensure safety and efficiency during shifts.

Skills

Leadership

Interpersonal skills

Oral communication

Retail knowledge

Teamwork

Customer service

Fast learner

Job description

Starbucks Coffee Company is seeking a Shift Supervisor to lead with craft and heart, ensuring our coffeehouse remains a welcoming place for the community. You will coach a small team, manage shift operations, and uphold quality beverages and food to standard recipes while delivering exceptional customer service.

The role requires flexible hours and prior customer-facing experience, with strong interpersonal and communication skills to maintain a safe, efficient store environment.