Shift Supervisor: Craft Coffee & Community Experience

Starbucks Corp.; Buffalo (NY); On-site; USD 25,000 - 33,000; Full time

Benefits offered by this job

Health insurance

401(k) match

Tuition coverage

Paid vacation

Job summary

Starbucks Corp. is seeking a Shift Supervisor to lead daily operations, coach partners, and ensure quality beverages and food in a welcoming store environment. You will drive customer satisfaction, manage team tasks, and uphold safety and store standards across shifts.

The role emphasizes leadership, training, and collaboration within a busy retail setting, with a focus on delivering exceptional guest experiences and maintaining store protocols.

Qualifications

• Maintain regular attendance and punctuality, with or without accommodation.
• Available to work flexible hours including early mornings, evenings, weekends, nights, and holidays.
• Six months of customer-facing experience required.
• Prepare and coach beverage/food production to standard recipes or customer requests.
• At least six months of experience delegating tasks to others and coordinating two or more employees.

Responsibilities

• Lead with craft and heart to create a welcoming space for the community.
• Direct the work of the team and ensure quality beverages and food.
• Uphold store policies, cash handling, and safety standards.
• Coach teammates and support daily operations during shifts.

Skills

Attendance & punctuality

Flexible hours

Customer service

Coaching & training

Task delegation

Communication

Retail knowledge

Teamwork & relationship building

Job description

Starbucks Corp. is seeking a Shift Supervisor to lead daily operations, coach partners, and ensure quality beverages and food in a welcoming store environment. You will drive customer satisfaction, manage team tasks, and uphold safety and store standards across shifts.

The role emphasizes leadership, training, and collaboration within a busy retail setting, with a focus on delivering exceptional guest experiences and maintaining store protocols.