Shift Supervisor - Burger King

Duncannon Burger King; Duncannon (PA); On-site; USD 19,975 - 22,041; Full time

Job summary

Duncannon Burger King is hiring a Shift Supervisor responsible for daily operations, ensuring exceptional customer service, and training staff. The role includes managing inventory and cash controls while maintaining compliance with health and safety standards.

Ideal candidates should have a background in customer service and supervisory experience. The position offers a pay range of $14.50 to $16 per hour.

Qualifications

• Experience in a supervisory role, preferably in a fast-food or retail environment.
• Strong leadership and team development skills.
• Ability to handle customer complaints and feedback effectively.

Responsibilities

• Assist GM/AM in daily operations and training staff.
• Maintain restaurant cleanliness and safety standards.
• Ensure accurate cash handling and reporting of discrepancies.
• Oversee inventory management and staff scheduling.

Skills

Customer Service

Inventory Management

Cash Handling

Food Safety Compliance

Job description

Job Summary

Shift Supervisor (SS) for Burger King is responsible for providing exceptional service to customers with an entrepreneurial, sales‑driven spirit. The SS assists the GM/AM in daily operations, maintains inventories, cash control, restaurant appearance, and completes daily paperwork. A key priority is training and developing a productive store team focused on brand promotion and customer service.

Customer Service

Assures a pleasant shopping experience for all customers, responds to complaints, solicits feedback, and regularly coaches the team to maintain high service standards.

Clean, Safe and Secure

Maintains an inspection‑ready facility, complies with Department of Health and brand inspection standards, and follows Onvo Safety Inspection/Emergency Response Protocols to quickly recognize and remove hazards.

Food Safety and Planning

Enforces sanitary practices for food handling, general cleanliness, kitchen and dining area maintenance, and ensures compliance with operational standards and laws. Responsible for establishing consistent high food quality while maintaining a professional image.

Training

Assists the GM/AM to ensure the restaurant has well‑trained staff to meet and exceed operational standards.

Inventory Control

Maintains inventories and store appearance; treats inventory as cash; researches, discusses, and reports inventory variances to GM; ensures storage areas are clean, organized, and date‑labelled.

Labor Controls

Ensures all shifts are covered and properly staffed; coordinates daily assignments and activities of associates based on sales.

Cash Controls

Ensures accurate cash handling, credit card processing, and safety procedures; reports unexplained cash shortages over $5 to the GM or District Manager.

Operations

Strives to be the best in the Brand; maintains compliance with brand standards; ensures a safe clean work environment; passes all internal operations training and paperwork audit; and maintains brand‑sponsored inspections at or above brand standards. Provides superior customer service.

Pay

$14.50-$16 per hour.

Disclaimer

The list of Principal Duties, Essential Functions, and Basic Qualifications is illustrative but not exhaustive. Management reserves the right to revise the job description and require other tasks when circumstances change without notice.

Equal Opportunity Employment

Onvo is an equal opportunity employer. Onvo maintains a work environment in which Team Members are treated fairly and with respect and in which discrimination of any kind will not be tolerated. In accordance with federal, state and local laws, we recruit, hire, promote and evaluate all applicants and Team Members without regard to race, color, religion, sex, age, national origin, ancestry, familial status, marital status, and sexual orientation or preference, gender identity or expression, citizenship status, disability, veteran or military status, genetic information, domestic or sexual violence victim status or any other characteristic protected by applicable law. Unlawful discrimination will not be a factor in any employment decision.