Floor Staff

Rock Spot Climbing; Wallingford (CT); On-site; USD 17,000 - 22,000; Part time

Job summary

Rock Spot Climbing in Wallingford, CT is seeking a Floor Staff member to deliver outstanding customer service and ensure a safe, fun environment for climbers of all levels. Roles include belay instruction and shift-based floor support.

Ideal candidates are punctual, reliable, and have indoor climbing or belaying experience. The position emphasizes a friendly, outgoing demeanor and guest-centric sales skills.

Qualifications

• Must have relevant customer service experience or ability to provide excellent guest care.
• Experience with indoor climbing or belaying is preferred.
• Demonstrates safety awareness and risk awareness on the floor.
• Reliable and punctual with a professional demeanor.
• Experience working with children is a plus.
• Strong communication and sales-oriented mindset for guest engagement.

Responsibilities

• First Class Customer Service: welcome climbers of all levels and create a friendly atmosphere.
• High Quality Instruction: provide belay instruction and belay services as needed.
• Safety Evaluation: monitor floor for hazards and assess belay skills.
• Meticulous Maintenance: assist with routine cleaning and equipment upkeep.
• Constant Cleaning: maintain cleanliness of guest and staff areas during shifts.

Skills

Customer service

Belaying experience

Safety conscious

Punctual

Child interaction

Sales experience

Outgoing personality

Education

High school diploma

Job description

The Floor Staff at Rock Spot Climbing are responsible for delivering outstanding customer service to members and guests. Floor Staff also are responsible for ensuring a safe and fun environment for our customers through instruction and group facilitation. They complete these duties under the supervision of a shift supervisor.
Our team members are dynamic individuals who are on board with our Mission and Core Values, noted below.

Roles and Responsibilities

• First Class Customer Service - Make customers of all levels of experience feel welcome.
• High Quality Instruction - Provide orientations, belay instruction, and belay services for members and guests.
• Safety Evaluation - Monitor the climbing floor for potential safety hazards and regularly evaluate customer belay skills.
• Meticulous Maintenance - Maintain the quality of the climbing product by performing necessary route maintenance tasks as needed.
• Constant Cleaning - Maintain a welcoming environment by cleaning customer and staff focused areas throughout your shifts.

Qualifications and Skills

• High school Diploma or equivalent preferred
• Punctual and reliable
• Previous indoor rock climbing and belaying experience
• Safety conscious
• Previous experience working with children
• Customer service and sales experience
• Outgoing, friendly personality

Physical Requirements

Must be able to lift and move up to 50lbs

Rock Spot Climbing Mission Statement:

At Rock Spot Climbing we provide a positive climbing experience for all.

Rock Spot Climbing Core Values

• Promote Climbing to All Ages, All Abilities