Shift Supervisor

ProAct, Inc.; Town of Mexico (NY); On-site; USD 23,419 - 25,485; Part time

Job summary

ProAct, Inc. is seeking a Customer Experience Advocate in the Town of Mexico, New York, responsible for providing supervisory leadership in the absence of store management. Key duties include overseeing staff, handling customer service issues, and completing mandatory training programs. Required qualifications include a High School Diploma or GED, and preferred candidates will have an AS degree or higher and two or more years of related experience. Compensation ranges from $17.00 to $18.50 per hour based on skills and experience.

Qualifications

• Minimum: High School Diploma (or currently enrolled) or GED.
• Preferred: AS Degree or Higher.
• Preferred: 2 or more years previous experience in related position.

Responsibilities

• Supervise leadership in the absence of store management.
• Carry out opening and closing procedures.
• Supervise store’s crew through assigning and directing activities.
• Resolve customer service issues.
• Complete all mandatory and regulatory training programs.

Education

High School Diploma or GED

AS Degree or Higher

Job description

Responsible for providing supervisory leadership in the absence of store management. Typically authority is assigned on an individual shift basis

Job Duties

• Ability to fulfill all duties listed for a Customer Experience Advocate
• May carry out all opening and closing procedures in the absences of store management
• May supervise store’s crew through assigning, directing and following up of activities, in the absence of store management
• May represent management in resolving customer service issues
• Responsible for completing all mandatory and regulatory training programs
• Perform other duties as assigned

Education

• Minimum: High School Diploma (or currently enrolled) or GED
• Preferred: AS Degree or Higher

Experience

• Preferred: 2 or more years previous experience in related position

Special Conditions of Employment

• Drug test
• Initial and continuous exclusion and sanction/disciplinary monitoring
• Any and all additional eligibility requirements based on the specific position

Compensation

$17.00-18.50 per hour

The final offer will be determined after careful consideration of multiple factors such as relevant skills, years of experience and education.