Shift Supervisor

ProAct, Inc.; Town of Gouverneur (NY); On-site; USD 23,419 - 25,485; Full time

Job summary

A leading healthcare services provider is seeking a Customer Experience Advocate to provide supervisory leadership in the absence of management. Responsibilities include supervising staff, resolving customer issues, and completing mandatory training. Applicants should have a minimum of a High School Diploma or GED, with a preference for those with an AS Degree or higher. Compensation ranges from $17.00 to $18.50 per hour, depending on experience and skills.

Qualifications

• Ability to fulfill all duties listed for a Customer Experience Advocate.
• Preferable: 2 or more years previous experience in related position.

Responsibilities

• Provide supervisory leadership in the absence of store management.
• May supervise store’s crew and represent management in customer service issues.
• Complete all mandatory training programs.

Skills

Customer service skills

Supervisory skills

Ability to resolve issues

Education

High School Diploma or GED

AS Degree or Higher

Job description

Responsible for providing supervisory leadership in the absence of store management. Typically authority is assigned on an individual shift basis.

Job Duties

• Ability to fulfill all duties listed for a Customer Experience Advocate
• May carry out all opening and closing procedures in the absences of store management
• May supervise store’s crew through assigning, directing and following up of activities, in the absence of store management
• May represent management in resolving customer service issues
• Responsible for completing all mandatory and regulatory training programs
• Perform other duties as assigned

Education

• Minimum: High School Diploma (or currently enrolled) or GED
• Preferred: AS Degree or Higher

Experience

• Preferred: 2 or more years previous experience in related position

Special Conditions of Employment

• Drug test
• Initial and continuous exclusion and sanction/disciplinary monitoring
• Any and all additional eligibility requirements based on the specific position

Compensation

Compensation:

$17.00-18.50 per hour

The final offer will be determined after careful consideration of multiple factors such as relevant skills, years of experience and education.

KPH Healthcare Services, Inc. is a multistate organization and abides by all local, state and federal regulations as it pertains to minimum wage requirements.