Shift Supervisor

Vicious Biscuit Franchising, LLC.; Summerville, Northern (SC, KY); Hybrid; USD 60,174,000 - 68,770,000; Full time

Job summary

Vicious Biscuit Franchising, LLC. is seeking a Shift Supervisor to lead daily operations and coach a fast‑casual breakfast team. You will manage floor activities, ensure guest satisfaction, and uphold brand standards during high‑volume shifts.

This full‑time role offers 40 hours per week, morning shifts, and growth opportunities as the company expands into new states. A positive, servant‑leadership mindset is a must.

Qualifications

• 2+ years of leadership or managerial experience.
• Experience handling guest complaints and coaching hourly team members in the moment.
• Managerial ServSafe certification.
• Eligible to work in the U.S.

Responsibilities

• Lead and run shifts with full floor ownership, assigning positions and delegating tasks.
• Coach and develop team members in the moment across FOH and BOH.
• Support the guest experience and resolve issues quickly, modeling Southern hospitality.
• Monitor speed, quality, and cleanliness throughout the shift.
• Execute opening/closing duties and maintain building safety and security.
• Run any position in the restaurant with full knowledge of restaurant flow.
• Support training and development of team members, trainers, and Certified Trainers.

Skills

Leadership experience

Guest complaints handling

Coaching hourly team members

Direction during busy shifts

FOH/BOH experience

Education

ServSafe Manager Certification

Job description

Shift Supervisor — Vicious Biscuit

Join Vicious Biscuit as a Shift Supervisor and earn $21–24/hour leading the floor at a fast-casual breakfast brand with lines out the door — full-time, 40 hours/week, with real room to grow as we expand into new states.

What You’ll Get

• $21–24/hour
• Comprehensive benefits: health, dental, and vision insurance
• Paid time off
• Paid training
• Opportunities for growth as we continue to expand
• A fun, supportive work environment in an innovative, fast-growing company

What You Need

• 2+ years of leadership or managerial experience
• Experience handling guest complaints and coaching hourly team members in the moment
• Experience giving direction during a busy shift and supporting trainers/new hires
• Valid driver’s license (or able to obtain one)
• Managerial ServSafe certification
• Eligible to work in the U.S.
• Available for early morning shifts and weekends
• FOH/BOH, expo, or opening/closing experience a plus
• Fast‑casual, brunch, breakfast, or high‑volume experience a plus

The Role

As a Shift Supervisor, you’re the bridge between training and leadership — running the floor, coaching in real time, and holding the team to Vicious standards. You’ll:

• Lead and run shifts with full floor ownership, assigning positions and delegating tasks
• Coach and develop team members in the moment across FOH and BOH
• Support the guest experience and resolve issues quickly, modeling Southern hospitality
• Monitor speed, quality, and cleanliness throughout the shift
• Execute opening/closing duties and maintain building safety and security
• Run any position in the restaurant with full knowledge of restaurant flow
• Support training and development of team members, trainers, and Certified Trainers

About Us

Founded in Mount Pleasant, South Carolina, in 2018, Vicious Biscuit quickly earned cult status — lines out the door and fans hungry for more. We’re now across South Carolina, North Carolina, Florida, Ohio, Louisiana, and Mississippi, with more states opening this year. Every store is a vibrant, family‑friendly space with a kick of Southern hospitality, where hospitality, servant leadership, growth, and accountability come first.