Shift Supervisor

Hunter Super Techs - TurnPoint; Shawnee (KY); On-site; USD 16,531 - 22,041; Full time

Benefits offered by this job

Free meal

Bonus eligible

Tuition reimbursement

Flexible schedules

Vacation pay

Medical benefits

401K plan

Wellness programs

Perks discounts

KFC Foundation

Job summary

KFC is seeking a Shift Lead to drive team performance and guest satisfaction in a fast-paced restaurant. You will lead shifts, coach Team Members, and partner with management on initiatives to improve operations and profitability.

The role emphasizes leadership, strict adherence to cash and safety policies, and delivering consistent, high-quality guest experiences across all shift tasks.

Qualifications

• 1 year restaurant/retail experience with 3 months shift lead preferred
• Adheres to cash, security, inventory and labor policies
• Must be at least 18 years of age
• Excellent communication, management/leadership and organizational skills
• Maintains health and safety standards and guest satisfaction

Responsibilities

• Execute KFC Connect Success Routine and prioritize customer needs
• Oversee Team Members' shift tasks and maintain clean appearances
• Ensure food safety, quality, and order accuracy
• Provide feedback to RGM on Team Member performance
• Offer constructive feedback and train Team Members
• Assist RGM with screening Team Members
• Assist with cash control, inventory, and labor management
• Oversee product prep, rotation, portioning, cooking and holding times
• Support facility maintenance and health and safety compliance

Skills

Leadership

Customer service

Communication

Team coaching

Cash handling

Math skills

Attendance/punctuality

Problem solving

Shift management

Job description

As a Shift Lead, you'll be the driving force behind our team, leading shifts with energy and passion to meet KFC's high standards. You'll take charge, resolving customer concerns and ensuring every guest leaves satisfied. Your leadership will inspire others as you coach and guide your team to success. Partnering with the management team, you'll play a key role in business initiatives, helping to shape the future of our restaurant. This role is perfect for someone who thrives in a fast-paced environment and is ready to take ownership and drive results.

The Day-to-Day:

• Ensure consistent customer satisfaction by executing KFC Connect Success Routine and prioritizing customer needs.
• Oversee Team Members' completion of shift tasks and maintain clean, neat appearances.
• Ensure food safety, quality, and accuracy of orders.
• Provide regular feedback to the RGM on Team Member performance.
• Offer ongoing constructive and positive feedback to Team Members.
• Actively participate in training Team Members.
• Handle conflicts constructively and work with the RGM to achieve resolution.
• Assist the RGM in screening Team Member candidates.
• Assist with Profit & Loss management by following cash control and security procedures, maintaining inventory and managing labor.
• Oversee proper product preparation, rotation, portioning, cooking and holding times.
• Assist the RGM with facility maintenance and ensure health and safety standards are always followed.

Is this you?

• 1 year of restaurant/retail experience, with 3 months shift lead experience preferred
• Adheres to cash, security, inventory and labor policies
• Must be at least 18 years of age
• Accessibility to dependable and reliable transportation
• Excellent communication skills, management/leadership and organizational skills.
• Physical dexterity required (the ability to move up to 50 lbs. from one area to another).
• Attendance and Punctuality a must
• Operating of cash register as needed and making change for other cashiers.
• Basic Math skills
• Maintains customer satisfaction and adheres to health and safety standards
• Promotes and champions KFC’s culture and values
• Provides constructive feedback to Team Members
• Executes shift duties accurately and efficiently
• Promotes equity, inclusion and belonging
• Ensures teammates and customers enjoy a positive experience

Work-Hard, Play-Hard:

• Competitive Pay
• Free meal each shift
• Bonus Eligible
• Tuition reimbursement and scholarship opportunities
• Flexible schedules- day, night and evening shifts
• Vacation pay and additional Paid Time Off
• Medical benefits
• 401K plan with 6% match
• Health and Wellness programs
• PERKS! Discounts on mortgages, vehicles, cell phones, gym memberships and more
• KFC Foundation Programs including FREE college tuition at WGU, $1 per $1 Savings Match Program, Hardship Assistance Program plus more!