Shift Supervisor

KF; Schererville (IN); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Competitive Pay

Free meal each shift

Bonus Eligible

Tuition reimbursement and scholarship

Flexible schedules- day, night and ...

Vacation pay and Paid Time Off

Medical benefits

401K plan with match

Health and Wellness programs

Discounts on mortgages, vehicles, cell

Gym memberships

KFC Foundation Programs including FREE

Job summary

KFC is seeking a Shift Lead in a fast-paced, high-energy environment in Schererville, Indiana. You will lead shifts, coach Team Members, and uphold food safety and service standards while partnering with the RGM on business initiatives.

You will manage cash handling, inventory, and labor policies, ensuring quality orders and a positive guest experience. Competitive pay, benefits, and growth opportunities are offered.

Qualifications

• 1 year of restaurant/retail experience, with 3 months shift lead experience preferred.
• Adheres to cash, security, inventory and labor policies.
• Must be at least 18 years of age.
• Excellent communication and leadership skills.
• Strong organizational abilities and reliability.

Responsibilities

• Execute KFC Connect Success Routine to ensure customer satisfaction.
• Oversee Team Members' shift tasks and maintain clean appearance.
• Ensure food safety, quality, and accuracy of orders.
• Provide feedback to the RGM on performance.
• Assist with hiring and screening Team Member candidates.
• Assist with Profit & Loss by following cash control and labor procedures.
• Oversee product preparation, rotation, and holding times.
• Maintain facility health and safety standards.

Skills

Leadership

Communication skills

Organizational skills

Cash handling

Customer service

Education

High school diploma or GED

Tools

Cash register operation

Job description

About the Job:As a Shift Lead, you'll be the driving force behind our team, leading shifts with energy and passion to meet KFC's high standards. You'll take charge, resolving customer concerns and ensuring every guest leaves satisfied. Your leadership will inspire others as you coach and guide your team to success. Partnering with the management team, you'll play a key role in business initiatives, helping to shape the future of our restaurant. This role is perfect for someone who thrives in a fast-paced environment and is ready to take ownership and drive results.The Day-to-Day:Ensure consistent customer satisfaction by executing KFC Connect Success Routine and prioritizing customer needs.Oversee Team Members' completion of shift tasks and maintain clean, neat appearances.Ensure food safety, quality, and accuracy of orders.Resolve customer complaints quickly, maintaining positive customer relations.Provide regular feedback to the RGM on Team Member performance.Offer ongoing constructive and positive feedback to Team Members.Actively participate in training Team Members.Handle conflicts constructively and work with the RGM to achieve resolution.Assist the RGM in screening Team Member candidates.Assist with Profit & Loss management by following cash control and security procedures, maintaining inventory and managing labor.Oversee proper product preparation, rotation, portioning, cooking and holding times.Assist the RGM with facility maintenance and ensure health and safety standards are always followed.Is this you?1 year of restaurant/retail experience, with 3 months shift lead experience preferredAdheres to cash, security, inventory and labor policiesMust be at least 18 years of ageAccessibility to dependable and reliable transportationExcellent communication skills, management/leadership and organizational skills.Physical dexterity required (the ability to move up to 50 lbs. from one area to another).Attendance and Punctuality a mustOperating of cash register as needed and making change for other cashiers.Basic Math skillsMaintains customer satisfaction and adheres to health and safety standardsPromotes and champions KFC’s culture and valuesProvides constructive feedback to Team MembersExecutes shift duties accurately and efficientlyPromotes equity, inclusion and belongingEnsures teammates and customers enjoy a positive experienceWork-Hard, Play-Hard:Competitive PayFree meal each shiftBonus EligibleTuition reimbursement and scholarship opportunitiesFlexible schedules- day, night and evening shiftsVacation pay and additional Paid Time OffMedical benefits401K plan with 6% matchHealth and Wellness programsPERKS! Discounts on mortgages, vehicles, cell phones, gym memberships and moreKFC Foundation Programs including FREE college tuition at WGU, $1 per $1 Savings Match Program, Hardship Assistance Program plus more!