Shift Supervisor

CVS Health; Salem (VA); On-site; USD 22,041 - 31,684; Full time

Benefits offered by this job

Affordable medical plan options

401(k) plan with matching contributions

Employee stock purchase plan

No-cost wellness programs

Tuition assistance

Job summary

A prominent healthcare retailer in Salem, Virginia, is seeking a Shift Supervisor who will support store management and lead store operations when necessary. The role involves supervising staff, assisting customers, maintaining store quality, and ensuring excellent service. The ideal candidate should possess strong communication and analytical skills. Full-time with a competitive pay range of $16.00 - $23.00 hourly and great employee benefits including a 401(k) plan and flexible work schedules.

Responsibilities

• Lead the store staff and ensure smooth store operations.
• Assist customers with inquiries and promote customer service.
• Supervise store crew and manage daily activities.

Skills

Deductive reasoning ability

Analytical skills

Advanced communication skills

Supervision skills

Ability to work a flexible schedule

Education

High School Diploma or Equivalent

Job description

Position Summary

A Shift Supervisor is a key leader supporting the CVS Store Management team in driving store execution and performance while building consumer loyalty to CVS/pharmacy through a focus on excellent customer service. When there is no manager or Operations Supervisor onsite, the Shift Supervisor leads the store staff, ensures that store operations run smoothly, and is responsible for ensuring the completion of all opening and closing procedures.

Essential Functions

• Management – Work effectively with store management and store crews.
• Supervise store crew by assigning, directing and following up of all activities.
• Effectively communicate information both to and from store management and crews.
• Customer Service – Assist customers with their questions, problems and complaints, promote CVS customer service culture (greet, offer help, and thank), and handle all customer relations issues in accordance with company policy to promote a positive shopping experience for all CVS customers.
• Maintain customer/patient confidentiality.
• Merchandise/Presentation – Price merchandise, stock shelves, execute the displays, sign and inventory of weekly, promotional, and seasonal merchandise, and reset departments following POGs.
• Execute the display and maintenance of off‑shelf merchandise.

Required Qualifications

• Deductive reasoning ability, analytical skills and computer skills.
• Advanced communication skills and supervision skills.
• Ability to work a flexible schedule, including early morning, overnight and weekend shifts, to work overtime as needed, and to respond to urgent issues at the store when they arise.

Preferred Qualifications

• Experience as a retail supervisor.

Education

High School Diploma or Equivalent – Preferred but not required.

Anticipated Weekly Hours

30

Time Type

Full time

Pay Range

The Typical Pay Range For This Role Is $16.00 - $23.00

This pay range represents the base hourly rate or base annual full‑time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors.

Great Benefits For Great People

• Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan.
• No‑cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.
• Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.

For more information, visit https://jobs.cvshealth.com/us/en/benefits

We anticipate the application window for this opening will close on: 03/19/2026

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.