Shift Supervisor

CVS Health; Wilmington (DE); On-site; USD 22,730 - 33,062; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

Paid time off

Retirement savings options

Job summary

The Hispanic Alliance for Career Enhancement is seeking a Shift Supervisor to lead store management and provide excellent customer service. The role involves supervising crew operations, assisting customers, and ensuring effective merchandise presentation in the store.

Ideal candidates should possess strong communication and analytical skills, along with the ability to work flexible schedules. This full-time position offers a competitive benefits package including medical, dental, and vision coverage.

Qualifications

• Deductive reasoning and analytical skills are essential for decision-making.
• Advanced communication skills important for interacting with customers and staff.
• Ability to work flexible hours including mornings, nights, and weekends.

Responsibilities

• Lead store staff and ensure smooth operations.
• Assist customers and handle their queries and complaints.
• Manage merchandise presentations and inventory.

Skills

Deductive reasoning ability

Analytical skills

Advanced communication skills

Supervision skills

Education

High School diploma or equivalent

Job description

Position Summary

A Shift Supervisor is a key leader supporting the CVS Store Management team in driving store execution and performance while building consumer loyalty to CVS/pharmacy through a focus on excellent customer service. When there is no manager or Operations Supervisor onsite, the Shift Supervisor leads the store staff, ensures that store operations run smoothly, and is responsible for ensuring the completion of all opening and closing procedures.

Essential Functions

Management

• Work effectively with store management and store crews
• Supervise the store's crew through assigning, directing and following up of all activities
• Effectively communicate information both to and from store management and crews

Customer Service

• Assist customers with their questions, problems and complaints
• Promote CVS customer service culture. (Greet, offer help, and thank)
• Handle all customer relations issues in accordance with company policy and promote a positive shopping experience for all CVS customers
• Maintain customer/patient confidentiality

Merchandise/Presentation

• Price merchandise
• Stock shelves
• Execute the displays, sign and inventory of weekly, promotional, and seasonal merchandise
• Execute the display and maintenance of off-shelf merchandise
• Reset departments following POGs

Required Qualifications

• Deductive reasoning ability, analytical skills and computer skills.
• Advanced communication skills and supervision skills
• Ability to work a flexible schedule, including some early morning, overnight and weekend shifts, to work overtime as needed, and to respond to urgent issues at the store when they arise

Preferred Qualifications

• Experience as a retail supervisor

Education

High School diploma or equivalent preferred but not required.

Anticipated Weekly Hours

30

Time Type

Full time

Pay Range

The typical pay range for this role is: $16.50 - $24.00. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors.

Benefits

We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families. This full‑time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well‑being of colleagues and their families. The benefits for this position include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility. Additional details about available benefits are provided during the application process and on Benefits Moments.

Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.

Application Window

We anticipate the application window for this opening will close on: 08/04/2026.

EEO Statement

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.