Shift Supervisor

Ontario Trillium Foundation; Rochester Hills (MI); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Competitive salary

Health & dental benefits

Comprehensive training

Incentives & recognition programs

Advancement opportunities

Job summary

Join the Ontario Trillium Foundation team as a Tim Hortons Supervisor in Rochester Hills, Michigan. Your role involves leading a team to ensure exceptional guest experiences, managing daily operations, and maintaining high standards of service. We offer a competitive salary, health and dental benefits, and opportunities for growth within the company. If you're a motivational leader who thrives in fast-paced environments, we welcome your application. Flexibility to work varied shifts is essential.

Qualifications

• Experience in a supervisory role, preferably in the food service industry.
• Ability to manage labor costs and training effectively.
• Flexibility to work varying shifts and under pressure.

Responsibilities

• Lead and motivate team members for exceptional guest experiences.
• Manage labor and food costs effectively.
• Train new team members to uphold service standards.
• Support the General Manager in daily operations.

Skills

Leadership

Motivational skills

Team development

Effective communication

Problem-solving

Job description

Join Our Team as a Tim Hortons Supervisor!

Sign-on Bonus Available for candidates with the prior Tim Hortons experience! (Some restrictions apply—ask for details.)

Are you a motivational leader who thrives in a fast-paced environment? At Tim Hortons, we’re looking for passionate individuals to guide and inspire our team while ensuring top-tier guest service and smooth daily operations.

Your Role as a Supervisor:

• Lead and motivate Team Members to deliver exceptional guest experiences.
• Promote a positive, inclusive work environment and build strong team relationships.
• Train and develop Team Members to maintain high standards of service, quality, and cleanliness.
• Support the General Manager in running a fast-paced, successful restaurant.

Key Responsibilities:

• Manage labor costs through effective floor management.
• Control food & paper costs using order guides.
• Ensure flawless execution of product launches & promotions.
• Resolve guest concerns & support the team in issue prevention.
• Recruit & train new Team Members.
• Uphold Health & Safety policies, coaching & disciplining as needed.
• Plan, organize & oversee daily restaurant operations.

Why Work for Us?

• Competitive salary
• Health & dental benefits
• Comprehensive training
• Incentives & recognition programs including profit sharing after one year of employment
• Advancement opportunities
• Community involvement

Physical Demands:

• Standing & walking for extended periods.
• Lifting/carrying up to 20 kg (45 lbs) as needed.
• Assisting with large deliveries up to twice a week.
• Transitioning between cold (freezer) & hot (oven) environments.
• Thriving under fast-paced, high-pressure conditions.

Availability:

Must be flexible, with varying weekly shifts to support business needs. Monthly schedules may include afternoon & weekend shifts.

At Tim Hortons, we celebrate diversity and welcome applications from all individuals. Accommodations are available upon request throughout the selection process.

Ready to take the next step in your leadership journey? Apply today!