SHIFT SUPERVISOR

Cescaphe Limited Llc; Philadelphia (Philadelphia County); On-site; USD 42,000 - 54,000; Full time

Job summary

Cescaphe Event Group is seeking a Shift Supervisor to lead staff during events, ensuring top-tier service and operational efficiency on each shift.

You will coordinate with planners and departments, address issues calmly, and uphold health and safety standards while delivering exceptional client experiences.

Qualifications

• Requires high school diploma or equivalent; associate/bachelor's in hospitality preferred.
• Demonstrated leadership and staff management experience in hospitality/events.
• Strong organizational, communication, and multitasking abilities.

Responsibilities

• Oversee staff during events to ensure smooth operations and high service quality.
• Monitor event timelines and ensure services meet client specifications and standards.
• Address issues or emergencies with professionalism and composure.
• Collaborate with planners and departments for seamless coordination.
• Conduct pre-event briefings and provide staff feedback and guidance.
• Ensure health and safety regulations are followed during events.
• Maintain accurate event records for reporting.

Skills

Leadership

Team management

Organizational skills

Communication

Problem solving

Customer service

Event management software

Microsoft Office

Education

High school diploma or equivalent

Associate or bachelor's degree in hospitality management or related field (preferred)

Tools

Event management software

Microsoft Office

Job description

Job Purpose:The Shift Supervisor at Cescaphe Event Group is responsible for overseeing the execution of events, ensuring high-quality service delivery, and maintaining operational efficiency during assigned shifts. The role requires strong leadership skills to manage staff effectively and ensure client satisfaction, while adhering to company standards and policies.Key Responsibilities:Supervise and coordinate the activities of staff during events to ensure smooth operations and exceptional service.Monitor event timelines and ensure that all services are executed according to client specifications and company standards.Address and resolve any issues or emergencies that arise during events, maintaining professionalism and composure.Collaborate with event planners and other departments to ensure seamless communication and coordination.Conduct pre-event briefings with staff to outline expectations and responsibilities.Evaluate staff performance and provide feedback to improve service quality and efficiency.Ensure compliance with health and safety regulations during events.Assist in training new staff members and provide ongoing support and guidance.Maintain accurate records of event activities and staff performance for reporting purposes.Required Education:High school diploma or equivalent required; associate or bachelor's degree in hospitality management or a related field preferred.Required Experience:Minimum of 3 years of experience in a supervisory role within the hospitality or events industry.Proven track record of managing teams effectively in a fast-paced, high-pressure environment.Experience in coordinating and executing large-scale events is highly desirable.Required Skills and Abilities:Strong leadership and team management skills, with the ability to motivate and inspire staff.Excellent organizational and multitasking abilities, with keen attention to detail.Exceptional communication and interpersonal skills, capable of interacting with clients, vendors, and team members effectively.Proficiency in event management software and Microsoft Office Suite.Ability to problem-solve and make decisions quickly and efficiently.Strong customer service orientation, with a focus on delivering exceptional client experiences.Flexibility to work evenings, weekends, and holidays as required by event schedules.