Shift Supervisor

BEAT THE BOMB; New York (NY); On-site; Full time

Job summary

Join a leading immersive entertainment company as a Shift Supervisor in New York City. You will create memorable experiences for guests while managing operations. Ideal candidates are adaptable leaders who thrive in a fast-paced environment and love engaging with people.

Benefits

Competitive Pay

Paid time off

401k plan

$500 Annual Learning Stipend

Referral Bonuses

Medical, dental and vision insurance

Transit Benefits

Life Insurance Benefit Options

Discounted meals

Friends & family ticket discounts

Qualifications

• Previous customer-facing experience in a bar, restaurant or entertainment facility.
• Strong aptitude for technology and/or an interest and excitement to learn.

Responsibilities

• Manage all aspects of a guest reservation.
• Lead by example with a customer-focused engagement.
• Execute Front of House (FOH) and Back of House (BOH) duties.

Skills

Customer Service

Leadership

Adaptability

Problem Solving

Job description

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The Company

BEAT THE BOMB is the next generation of immersive group entertainment, where customers step into real-life video games. We use an innovative digital, interactive game system to reimagine the intersection of technology and human social connection. In our classic Mission experience, teams wearing hazmat suits go through a series of interactive game rooms, including a laser maze, before facing the World's Largest Paint, Slime, and Foam Bomb! Our original Brooklyn location opened in 2018. We now have locations in Atlanta, Washington D.C., Philadelphia, and Charlotte. We've hosted over 300,000 players including hundreds of corporate team building outings, school groups, and non-profit organizations. Beat The Bomb is one of the highest rated experiences in all 5 markets. We offer a full range of special event services including STEM Camps, Kid and Adult Birthday parties, Corporate Tournaments, and Bachelorette parties. We also have a virtual team building platform called Beat The Bomb Virtual, serving remote teams across the globe. Our #1 goal is to ensure every player has a BLAST!

The Company

BEAT THE BOMB is the next generation of immersive group entertainment, where customers step into real-life video games. We use an innovative digital, interactive game system to reimagine the intersection of technology and human social connection. In our classic Mission experience, teams wearing hazmat suits go through a series of interactive game rooms, including a laser maze, before facing the World's Largest Paint, Slime, and Foam Bomb! Our original Brooklyn location opened in 2018. We now have locations in Atlanta, Washington D.C., Philadelphia, and Charlotte. We've hosted over 300,000 players including hundreds of corporate team building outings, school groups, and non-profit organizations. Beat The Bomb is one of the highest rated experiences in all 5 markets. We offer a full range of special event services including STEM Camps, Kid and Adult Birthday parties, Corporate Tournaments, and Bachelorette parties. We also have a virtual team building platform called Beat The Bomb Virtual, serving remote teams across the globe. Our #1 goal is to ensure every player has a BLAST!

The Brooklyn Location

Located in Brooklyn's historic DUMBO neighborhood, this is the Company's original location and where its HQ team works. Beat The Bomb Brooklyn has become one of the highest rated experiences in all of New York City with over 14,000 5-star Google Reviews and was featured on the Today Show. The 5,000 square foot location offers our classic Mission experiences; a lobby lounge with live streamed paint bomb footage; 2 immersive arcade Game Bays for rent; beer, wine & seltzer @ The Bomb Bar; and a dedicated private event space for large groups.

Essential Duties & Responsibilities

A Shift Supervisor is charged with creating a one-of-a-kind experience for both Beat The Bomb's customers and fellow team members. Beat The Bomb Shift Supervisors must be natural leaders and adaptable. In addition to being a team lead, they will need to be experts in both Front of House (FOH) and Back of House (BOH) roles, understanding all elements of the Beat The Bomb operation.

Responsibilities

• Set the tone for the rest of the team with a customer focused engagement: lead by example!
• Manage all aspects of a guest reservation
• Opening and closing of the location and all associated responsibilities
• Assist General Manager with scheduling as requested
• Respond to online Customers Reviews
• Manage special events such corporate events, school outings and kids birthdays
• Customer Service: support as needed on all customer questions:
• In our facility
• On the phone
• Through email
• Via social media
• Responsible for facility upkeep and cleanliness
• Monitor and report maintenance issues to the General Manager. We love hearing about potential solutions!
• Help manage tech and gameplay issues as they arise
• Execute all Front of House (FOH) and Back of House (BOH) Game Runner duties, including:
• Guest check-in and team onboarding
• Making sure all customer areas are presentable and clean
• Taking customer pictures
• Manage game rooms and Bomb Room - blast customers with PAINT and FOAM!
• Maintain a safe environment and facilitate a safe experience for our customers and fellow team members - everyone appreciates feeling taken care of!
• Engage and have fun, then engage again and have more fun...with our customers
  

The Ideal Shift Supervisor

• Embodies Beat The Bomb's Values:
• Bring Positivity
• Take Responsibility
• Build The Future
• CREATE THE FUN
• Previous customer-facing experience in a bar, restaurant or entertainment facility
• Loves people! You thrive when engaging with others... both friends and strangers alike!
• Isn't afraid to get messy...it's a paint blast facility after all!
• Has an interest in live experiences / digital gaming
• Is ready to jump in and help wherever and whenever necessary! Nothing always goes as planned; you know how to keep the trains running on time
• Has a strong aptitude for technology and/or an interest and excitement to learn
• Leads by example
• Is solution oriented
• Can comfortably lead others through a fast paced, exciting working environment
• Remains calm when faced with external pressures
• Is friendly, outgoing and inclusive
• Is a weekend warrior! (must be available to work 2 of 3 weekend days - Friday through Sunday)
• Doesn't mind physical activity... our paint buckets can weigh up to 50 lbs
  

What We Offer

• Competitive Pay, Tip Pools and Monthly Bonus Pool
• Paid time off: up to 5 days in year 1 and 10 days after 1st year
• 401k plan
• $500 Annual Learning Stipend for professional development [Full-Time Only]
• Referral Bonuses
• Medical, dental and vision insurance (full-time Only)
• HSA (full-time only)
• Transit Benefits
• Life Insurance Benefit Options (Full-Time Only)
• Free fountain beverages and discounted meals (free for kitchen staff)
• An opportunity to advance or expand your career with company growth
• A chance to be a part of an exciting and fast-growing start up team
• Friends & family ticket discounts!
  
  

Required

Preferred

Job Industries

• Other

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Management and Manufacturing

• Industries

  Entertainment Providers

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