Shift Supervisor

Workstream; Manchester (IA); On-site; USD 18,000 - 25,000; Full time

Benefits offered by this job

Competitive pay

Hourly benefits

401k participation

Job summary

Workstream in Manchester, IA is seeking an Hourly Shift Coordinator to lead a team during scheduled shifts, focus on profitability, guest satisfaction, and smooth operations. You will support the Restaurant General Manager and Assistant Manager in delivering fast, accurate service and maintaining brand standards.

You’ll coach Team Members, manage shift plans, ensure proper cash handling, inventory checks, and on-time product preparation.

Qualifications

• Must be at least eighteen (18) years old.
• High School Diploma or GED required; 2 years of college preferred.
• 1-2 years of quick service restaurant experience.
• Demonstrated understanding of guest service principles.
• Available to work evenings, weekends, and holidays.
• Ability to work long and/or irregular shifts as needed.

Responsibilities

• Lead a shift as Shift Leader focusing on profitability, guest, people and operations.
• Support RGM and AM in managing operations during assigned shifts.
• Direct a team of Team Members to ensure timely and accurate service and upholding brand standards.
• Set shift plan and drive operational results; ensure efficient preparation and sale of products.

Education

High School Diploma or GED

2 years of college (preferred)

Job description

The Hourly Shift Coordinator (HSC) is the Shift Leader of the restaurant focused on delivering sales and profit results through profitability, Guest, people & operations. The HSC supports the Restaurant General Manager (RGM) and Assistant Manager (AM) in managing the operations during assigned shifts, driving key performance outcomes related to sales, profitability, guest service and people. The HSC operates under the direction of the RGM and directly manages a shift of Team Members.

Summary Of Essential Duties And Responsibilities::

Profitability

• Follows all cash control and security procedures (e.g. safe counting, cash drawers)
• Maintains inventory by performing Daily and Weekly inventory inspections
• Receives inventory truck orders

Guest

• Motivates and directs Team Members to exceed guest expectations with accurate, fast, and friendly service in clean surroundings

People

• Provides coaching and feedback to Team Members to increase the restaurant team’s capabilities and raise restaurant performance

Operations

• Sets an example for Team Members by working hard to implement shift plan and drive operational results
• Directs efficient and accurate preparation and sale of products for prompt delivery within established speed of service guidelines
• Motivates Team Members during the shift on each of the workstations
• Reviews restaurant results to identify successes and areas for improvement
• Ensures that restaurant upholds operational and brand standards

Qualifications And Skills::

• Must be at least eighteen (18) years of age
• High School Diploma or GED required, 2 years of college preferred
• 1-2 years of previous quick service restaurant experience
• Demonstrated understanding of guest service principles
• Available to work evenings, weekends, and holidays
• Ability to work long and/or irregular shifts as needed, for proper functioning of the restaurant

Welcome to our application and on-boarding website! We need more smiling faces to serve our guests and can accommodate all schedules because we serve our guests from 6 a.m. to 11 p.m. We will train you and in addition we offer competitive pay, hourly benefits and 401k participation.