Hourly Manager

Workstream; Milwaukee (WI); On-site; USD 32,000 - 40,000; Full time

Job summary

Workstream is seeking an Hourly Shift Coordinator in Milwaukee, Wisconsin, to oversee restaurant operations during assigned shifts. The role involves driving guest satisfaction, managing inventory, and coaching team members for optimal performance. Candidates should have a high school diploma or GED, and preferably 1-2 years of experience in a quick service restaurant environment. Availability for evenings, weekends, and holidays is essential.

Qualifications

• Must be at least eighteen (18) years of age.
• Available to work evenings, weekends, and holidays.
• Ability to work long and/or irregular shifts.

Responsibilities

• Motivates and directs Team Members to exceed guest expectations.
• Sets an example for Team Members by implementing shift plans.
• Ensures that the restaurant upholds operational and brand standards.

Skills

Guest service understanding

Team motivation

Operational efficiency

Education

High School Diploma or GED

2 years of college (preferred)

Job description

The Hourly Shift Coordinator (HSC) is the Shift Leader of the restaurant focused on delivering sales and profit results through profitability, guests, people & operations. The HSC supports the Restaurant General Manager (RGM) and Assistant Manager (AM) in managing the operations during assigned shifts, driving key performance outcomes related to sales, profitability, guest service, and people. The HSC operates under the direction of the RGM and directly manages a shift of Team Members.

Summary Of Essential Duties And Responsibilities

Profitability

• Follows all cash control and security procedures (e.g. safe counting, cash drawers)
• Maintains inventory by performing Daily and Weekly inventory inspections
• Receives inventory truck orders

Guest

• Motivates and directs Team Members to exceed guest expectations with accurate, fast, and friendly service in clean surroundings

People

• Provides coaching and feedback to Team Members to increase the restaurant team’s capabilities and raise restaurant performance

Operations

• Sets an example for Team Members by working hard to implement shift plans and drive operational results
• Directs efficient and accurate preparation and sale of products for prompt delivery within established speed of service guidelines
• Motivates Team Members during the shift on each of the workstations
• Reviews restaurant results to identify successes and areas for improvement
• Ensures that the restaurant upholds operational and brand standards

Qualifications And Skills

• Must be at least eighteen (18) years of age
• High School Diploma or GED required, 2 years of college preferred
• 1-2 years of previous quick service restaurant experience
• Demonstrated understanding of guest service principles
• Available to work evenings, weekends, and holidays
• Ability to work long and/or irregular shifts as needed, for the proper functioning of the restaurant