Shift Supervisor

HUSTLER Hollywood; Los Angeles (CA); On-site; USD 40,000 - 50,000; Full time

Benefits offered by this job

Monthly bonuses

Employee discounts

Job summary

HUSTLER Hollywood in Los Angeles is seeking a dedicated Shift Supervisor to support the Store Leadership Team and ensure exceptional customer service. The ideal candidate will have previous key holder experience and be responsible for supervising staff, managing store operations, and engaging with customers.

This role requires availability for weekends and a commitment to maintaining store standards and security. A professional demeanor and strong communication skills are essential to foster a positive environment.

Qualifications

• At least 1 year of key holder experience in a retail setting preferred.
• Must be available to work weekends.
• Completion of the Shift Supervisor three-month training program.

Responsibilities

• Supervise store staff and ensure customer service is the number one priority.
• Provide feedback and coaching to associates.
• Manage store security and inventory procedures.

Skills

Excellent verbal and written communication skills

Strong interpersonal skills

Ability to use retail POS system

Ability to perform detailed tasks with minimal supervision

Motivating and inspiring staff

Job description

• Open Availability required

Summary

We are experiencing remarkable growth and are seeking dedicated, ambitious and enthusiastic people who want to grow with the company! Earn monthly bonuses and enjoy great employee discounts. The Shift Supervisor supports the Store Leadership Team in the absence of a manager on the sales floor. The Shift Supervisor’s primary duties consist of supervising store staff, ensuring the highest level of customer engagement, and selling. The Shift Supervisor represents the brand, operates in a professional manner, engages customers, maintains store standards, and supports teamwork.

Essential Duties And Responsibilities

• Assists Store Management with generating sales potential by being a constant presence on the sales floor and setting the pace and energy while ensuring the integrity of the brand
• Responsible for holding store keys to open and close without management as necessary
• Ensures that customer service is the number one priority and partners with Sales Associates in order to achieve sales goals and KPIs
• Manages rest and meal break schedules and ensures that all zones are covered
• Provides relevant and timely feedback, coaching, and redirection in the core areas of customer engagement, selling and sales floor etiquette
• Assists with managing company standards of merchandise presentations, signage and displays
• Escalates performance concerns to the Store Manager
• Motivates and inspires the associates to build brand loyalty and create a positive store environment for both internal and external customers
• Assists with store security including checking bags and monitoring fitting rooms
• Ensures that store staff are treated professionally, courteously and respectfully
• Responsible for processing return/exchange transactions, authorizing promotional discounts and employee sales in the absence of a manager
• Adheres to and ensures compliance with all LP policies
• Has full understanding/knowledge of inventory management procedures
• Represents the company in a professional and positive manner
• Other duties as assigned

Qualifications

• At least 1 year of key holder experience in a retail setting preferred
• Excellent verbal and written communication skills
• Must be available to work weekends (Friday, Saturday, and Sunday)
• Must commit to two store closings per week, including one being Friday or Saturday
• Ability to utilize retail POS system and inventory scanner
• Must be able to make change using American monetary units
• Ability to carry out detailed tasks and projects with minimal direction or supervision
• Strong interpersonal skills and ability to build positive working relationships
• Completion of the Shift Supervisor three‑month training program

Work Environment

• Requires ability to lift large and heavy packages and boxes rapidly and constantly and to perform a continuous process of loading and unloading large boxes throughout a scheduled shift
• Able to reach overhead, bend, kneel, and carry product, necessary for customer service, inventory re‑stock, processing shipment and store merchandising
• The ability to stand/walk for extended periods of time
• Must have ability to safely lift 50 lbs. without restrictions
• Able to regularly perform store maintenance items such as sweeping, vacuuming, emptying trash, cleaning
• Ability to use and climb ladders and/or step stools
• Requires ability to perform repetitive motions (e.g., hanging, folding, ringing up customers)
• The ability to use caution when dealing with difficult customers, houseless and/or transients and avoid confrontations
• Noise level in the work environment is usually moderate to loud
• Adult content environment
• Must be at least 18 years old