Shift Supervisor - PT

HUSTLER Hollywood; Kihei (HI); On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

Monthly bonuses

Employee discounts

Job summary

HUSTLER Hollywood in Kihei, Hawaii is seeking a proactive Shift Supervisor to support the Store Leadership Team in the absence of a manager. The role emphasizes supervising staff, delivering excellent customer engagement, and driving sales while upholding brand standards.

You will lead by example on the sales floor, manage break schedules, assist with merchandising, security checks, and ensure professional, respectful interactions with customers and teammates. Weekend availability is required.

Qualifications

• Excellent verbal and written communication skills.
• Strong interpersonal skills and ability to build positive working relationships.
• Proven leadership abilities and experience supervising staff.
• Attention to detail and accuracy in tasks and processes.
• Customer service excellence and ability to engage customers effectively.

Responsibilities

• Supervise staff and maintain brand standards.
• Open/close tasks in the absence of management.
• Ensure exceptional customer engagement and sales.
• Manage break schedules and shift coverage.
• Assist with merchandising, signage, and displays.
• Support store security and loss prevention.

Skills

Communication

Interpersonal skills

Leadership

Detail-oriented

Customer service

Tools

POS system

Inventory scanner

Job description

We are experiencing remarkable growth and are seeking dedicated, ambitious, and enthusiastic people who want to grow with the company. Earn monthly bonuses and enjoy great employee discounts.

Summary

The Shift Supervisor supports the Store Leadership Team in the absence of a manager on the sales floor. The primary duties include supervising store staff, ensuring the highest level of customer engagement, and selling. The Shift Supervisor represents the brand, operates professionally, engages customers, maintains store standards, and supports teamwork.

Physical & Safety Requirements

Requires ability to lift large and heavy packages and boxes rapidly and constantly and to perform a continuous process of loading and unloading large boxes throughout a scheduled shift.

• Able to reach overhead, bend, kneel, and carry product necessary for customer service, inventory restock, processing shipment, and store merchandising.
• Ability to stand and walk for extended periods.
• Must be able to safely lift 50 lbs. without restrictions.
• Ability to regularly perform store maintenance items such as sweeping, vacuuming, emptying trash, and cleaning.
• Ability to use and climb ladders and step stools.
• Requires ability to perform repetitive motions (e.g., hanging, folding, ringing up customers).
• Ability to use caution when dealing with difficult customers or houseless/transients and avoid confrontations.
• Work environment noise level usually moderate to loud.
• Adult content environment.
• Must be at least 18 years old.

Essential Duties and Responsibilities

• Assist store management with generating sales potential by being a constant presence on the sales floor, setting the pace and energy while ensuring the integrity of the brand.
• Hold store keys to open and close in the absence of management.
• Ensure that customer service is the number one priority and partner with sales associates to achieve sales goals and KPIs.
• Manage rest and meal break schedules and ensure all zones are covered.
• Provide timely feedback, coaching, and redirection in customer engagement, selling, and sales floor etiquette.
• Assist with managing company standards of merchandise presentation, signage, and displays.
• Escalate performance concerns to the store manager.
• Motivate and inspire associates to build brand loyalty and create a positive store environment for customers.
• Assist with store security, including checking bags and monitoring fitting rooms.
• Ensure that store staff are treated professionally, courteously, and respectfully.
• Process return/exchange transactions, authorize promotional discounts and employee sales in the absence of a manager.
• Adhere to and ensure compliance with all LP policies.
• Have full understanding/knowledge of inventory management procedures.
• Represent the company in a professional and positive manner.
• Other duties as assigned.

Qualifications

• At least 1 year of key holder experience in a retail setting preferred.
• Excellent verbal and written communication skills.
• Must be available to work weekends (Friday, Saturday, and Sunday).
• Must commit to two store closings per week, including one on Friday or Saturday.
• Ability to utilize retail POS system and inventory scanner.
• Must be able to make change using American monetary units.
• Ability to carry out detailed tasks and projects with minimal direction or supervision.
• Strong interpersonal skills and ability to build positive working relationships.
• Completion of the Shift Supervisor three-month training program.