Shift Supervisor

HUSTLER Hollywood; Tacoma (WA); On-site; USD 20,664 - 30,307; Full time

Job summary

HUSTLER Hollywood in Tacoma, WA is seeking a Shift Supervisor to support the Store Leadership Team in the absence of a manager. The role focuses on supervising staff, maintaining high customer engagement, and driving sales on the floor.

You will open/close with keys, uphold brand standards, train associates, handle returns, and assist with inventory and security duties while ensuring a respectful, professional store environment. Must be 18+, weekend availability required.

Qualifications

• At least 1 year of key holder experience in retail
• Excellent verbal and written communication skills
• Must be available to work weekends
• Commit to two store closings per week, including one Friday or Saturday
• Experience with POS systems and inventory scanning
• Ability to lift up to 50 lbs
• Strong interpersonal skills and ability to motivate staff

Responsibilities

• Supervise store staff in the absence of a manager
• Maintain customer engagement and drive sales
• Open and close the store, including managing keys
• Coach and provide feedback to associates
• Ensure merchandise presentation and signage compliance
• Assist with inventory management and stockroom tasks
• Support loss prevention and security procedures

Skills

Verbal and written communication

Key holder experience

Weekend availability

POS system

Inventory scanner

Attention to detail

Lift 50 lbs

Tools

POS System

Inventory Scanner

Job description

Open availability required.

Summary

The Shift Supervisor is responsible for supporting the Store Leadership Team in the absence of a manager on the sales floor. The Shift Supervisor’s primary duties consist of supervising store staff, ensuring the highest level of customer engagement, and selling. The Shift Supervisor represents the brand, operates in a professional manner, engages customers, maintains store standards, and supports teamwork.

Essential Duties And Responsibilities

• Assists Store Management with generating sales potential by being a constant presence on the sales floor and setting the pace and energy while ensuring the integrity of the brand
• Responsible for holding store keys to open and close without management as necessary
• Ensures that customer service is the number one priority and partners with Sales Associates in order to achieve sales goals and KPIs
• Manages rest and meal break schedules and ensures that all zones are covered
• Provides relevant and timely feedback, coaching, and redirection in the core areas of customer engagement, selling and sales floor etiquette
• Assists with managing company standards of merchandise presentations, signage and displays
• Escalates performance concerns to the Store Manager
• Motivates and inspires the associates to build brand loyalty and create a positive store environment for both internal and external customers
• Assists with store security including checking bags and monitoring fitting rooms
• Ensures that store staff are treated professionally, courteously and respectfully
• Responsible for processing return/exchange transactions, authorizing promotional discounts and employee sales in the absence of a manager
• Adheres to and ensures compliance with all LP policies
• Has full understanding/knowledge of inventory management procedures
• Represents the company in a professional and positive manner
• Other duties as assigned

Qualifications

• At least 1 year of key holder experience in a retail setting preferred
• Excellent verbal and written communication skills
• Must be available to work weekends (Friday, Saturday, and Sunday)
• Must commit to two store closings per week, including one being Friday or Saturday
• Ability to utilize retail POS System & Inventory Scanner
• Must be able to make change using American Monetary units
• Ability to carry out detailed tasks and projects with minimal direction or supervision
• Strong interpersonal skills and ability to build positive working relationships
• Completion of the Shift Supervisor three-month training program

Work Environment

• Requires ability to lift large and heavy packages and boxes rapidly and constantly and to perform a continuous process of loading and unloading large boxes throughout a scheduled shift
• Able to reach overhead, bend, kneel, and carry product, necessary for customer service, inventory re-stock, processing shipment and store merchandising
• The ability to stand/walk for extended periods of time
• Must have ability to safely lift 50 lbs. without restrictions
• Able to regularly perform store maintenance items: sweep, vacuum, empty trash, clean
• Ability to use and climb ladders and/or step stools
• Requires ability to perform repetitive motions (e.g., hanging, folding, ringing up customers, etc.)
• The ability to use caution when dealing with difficult customers, houseless and/or transients and avoid confrontations
• Noise level in the work environment is usually moderate to loud
• Adult content environment
• Must be at least 18 years old