Shift Supervisor

HUSTLER Hollywood; Nashville (TN); On-site; USD 35,000 - 45,000; Full time

Job summary

HUSTLER Hollywood is seeking a Shift Supervisor in Nashville, TN responsible for supporting the Store Leadership Team and supervising staff in the absence of a manager. The role emphasizes customer engagement, store standards, and teamwork.

Ideal candidates must have retail experience, strong communication skills, and be available to work weekends. The role involves managing customer service priorities, overseeing staff performance, and ensuring compliance with company policies.

Qualifications

• At least 1 year of key holder experience in a retail setting preferred.
• Excellent verbal and written communication skills.
• Must be available to work weekends.

Responsibilities

• Supervising store staff and ensuring customer engagement.
• Managing store security and handling return/exchange transactions.
• Motivating and inspiring associates for brand loyalty.

Skills

Retail experience

Verbal communication

Interpersonal skills

Customer service orientation

Tools

Retail POS System

Inventory Scanner

Job description

Overview

The Shift Supervisor is responsible for supporting the Store Leadership Team in the absence of a manager on the sales floor. The Shift Supervisor's primary duties consist of supervising store staff, ensuring the highest level of customer engagement, and selling. The Shift Supervisor represents the brand, operates in a professional manner, engages customers, maintains store standards, and supports teamwork.

Essential Duties And Responsibilities

• Assists Store Management with generating sales potential by being a constant presence on the sales floor and setting the pace and energy while ensuring the integrity of the brand
• Responsible for holding store keys to open and close without management as necessary
• Ensures that customer service is the number one priority and partners with Sales Associates in order to achieve sales goals and KPIs
• Manages rest and meal break schedules and ensures that all zones are covered
• Provides relevant and timely feedback, coaching, and redirection in the core areas of customer engagement, selling and sales floor etiquette
• Assists with managing company standards of merchandise presentations, signage and displays
• Escalates performance concerns to the Store Manager
• Motivates and inspires the associates to build brand loyalty and create a positive store environment for both internal and external customers
• Assists with store security including checking bags and monitoring fitting rooms
• Ensures that store staff are treated professionally, courteously and respectfully
• Responsible for processing return/exchange transactions, authorizing promotional discounts and employee sales in the absence of a manager
• Adheres to and ensures compliance with all LP policies
• Has full understanding/knowledge of inventory management procedures
• Represents the company in a professional and positive manner
• Other duties as assigned

Qualifications

• At least 1 year of key holder experience in a retail setting preferred
• Excellent verbal and written communication skills
• Must be available to work weekends (Friday, Saturday, and Sunday)
• Must commit to two store closings per week, including one being Friday or Saturday
• Ability to utilize retail POS System & Inventory Scanner
• Must be able to make change using American Monetary units
• Ability to carry out detailed tasks and projects with minimal direction or supervision
• Strong interpersonal skills and ability to build positive working relationships
• Completion of the Shift Supervisor three month training program

Work Environment

• Requires ability to lift large and heavy packages and boxes rapidly and constantly and to perform a continuous process of loading and unloading large boxes throughout a scheduled shift
• Able to reach overhead, bend, kneel, and carry product, necessary for customer service, inventory re-stock, processing shipment and store merchandising
• The ability to stand/walk for extended periods of time
• Must have ability to safely lift 50 lbs. without restrictions
• Able to regularly perform store maintenance items sweep, vacuum, empty trash, clean
• Ability to use and climb ladders and/or step stools
• Requires ability to perform repetitive motions (i.e. hanging, folding, ringing up customers, etc.)
• The ability to use caution when dealing with difficult customers, houseless and/or transients and avoid confrontations
• Noise level in the work environment is usually moderate to loud
• Adult content environment
• Must be at least 18 years old