Shift Supervisor - PT

HUSTLER Hollywood; Reno (NV); On-site; USD 40,000 - 52,000; Full time

Benefits offered by this job

Monthly bonuses

Employee discounts

Job summary

Hustler Hollywood in Reno, NV is seeking a Shift Supervisor to support the Store Leadership Team in the absence of a manager on the sales floor. You will supervise staff, maintain brand standards, and drive customer engagement and sales.

The role requires key holder experience, strong communication, and weekend availability. You will work with the team to manage break schedules, training, and ensure smooth operations while upholding LP policies and security measures.

Qualifications

• Experience as a key holder in retail preferred.
• Excellent verbal and written communication skills.
• Available to work weekends and two store closings weekly.
• Able to use retail POS systems and inventory scanners.
• Make change using US currency accurately.
• Detail-oriented with ability to follow directions with minimal supervision.
• Complete Shift Supervisor training program.
• Strong interpersonal skills and teamwork.

Responsibilities

• Assist store management on sales floor, maintaining brand standards.
• Hold store keys to open and close in the absence of management.
• Ensure customer service is the top priority and help meet sales goals.
• Manage break and meal schedules and ensure all zones are covered.
• Provide coaching and feedback on engagement and etiquette.
• Support merchandise presentation, signage, and displays.
• Escalate performance concerns to the store manager.
• Motivate staff to build brand loyalty and a positive store vibe.
• Assist with store security, including bag checks.
• Ensure respectful treatment of staff and customers.
• Process returns and employee discounts when manager is absent.
• Follow LP policies and inventory procedures.
• Represent the company professionally.
• Other duties as assigned.

Skills

Key holder

Communication

POS system

Inventory scanner

Attention to detail

Customer service

Weekend availability

Team leadership

Education

Shift Supervisor training program

Tools

Retail POS system

Inventory scanner

Job description

We are experiencing remarkable growth and are seeking dedicated, ambitious, and enthusiastic people who want to grow with the company. Earn monthly bonuses and enjoy great employee discounts.

Summary

The Shift Supervisor supports the Store Leadership Team in the absence of a manager on the sales floor. The primary duties include supervising store staff, ensuring the highest level of customer engagement, and selling. The Shift Supervisor represents the brand, operates professionally, engages customers, maintains store standards, and supports teamwork.

Physical & Safety Requirements

Requires ability to lift large and heavy packages and boxes rapidly and constantly and to perform a continuous process of loading and unloading large boxes throughout a scheduled shift.

• Able to reach overhead, bend, kneel, and carry product necessary for customer service, inventory restock, processing shipment, and store merchandising.
• Ability to stand and walk for extended periods.
• Must be able to safely lift 50 lbs. without restrictions.
• Ability to regularly perform store maintenance items such as sweeping, vacuuming, emptying trash, and cleaning.
• Ability to use and climb ladders and step stools.
• Requires ability to perform repetitive motions (e.g., hanging, folding, ringing up customers).
• Ability to use caution when dealing with difficult customers or houseless/transients and avoid confrontations.
• Work environment noise level usually moderate to loud.
• Adult content environment.
• Must be at least 18 years old.

Essential Duties and Responsibilities

• Assist store management with generating sales potential by being a constant presence on the sales floor, setting the pace and energy while ensuring the integrity of the brand.
• Hold store keys to open and close in the absence of management.
• Ensure that customer service is the number one priority and partner with sales associates to achieve sales goals and KPIs.
• Manage rest and meal break schedules and ensure all zones are covered.
• Provide timely feedback, coaching, and redirection in customer engagement, selling, and sales floor etiquette.
• Assist with managing company standards of merchandise presentation, signage, and displays.
• Escalate performance concerns to the store manager.
• Motivate and inspire associates to build brand loyalty and create a positive store environment for customers.
• Assist with store security, including checking bags and monitoring fitting rooms.
• Ensure that store staff are treated professionally, courteously, and respectfully.
• Process return/exchange transactions, authorize promotional discounts and employee sales in the absence of a manager.
• Adhere to and ensure compliance with all LP policies.
• Have full understanding/knowledge of inventory management procedures.
• Represent the company in a professional and positive manner.
• Other duties as assigned.

Qualifications

• At least 1 year of key holder experience in a retail setting preferred.
• Excellent verbal and written communication skills.
• Must be available to work weekends (Friday, Saturday, and Sunday).
• Must commit to two store closings per week, including one on Friday or Saturday.
• Ability to utilize retail POS system and inventory scanner.
• Must be able to make change using American monetary units.
• Ability to carry out detailed tasks and projects with minimal direction or supervision.
• Strong interpersonal skills and ability to build positive working relationships.
• Completion of the Shift Supervisor three-month training program.