Shift Supervisor

SOS International LLC; Los Angeles (CA); On-site; USD 54,000 - 76,000; Full time

Job summary

SOSi is seeking a Shift Supervisor for a 24/7/365 program to oversee daily operations of data collection teams and analysts, manage schedules, and ensure timely reporting of data and metrics.

The role requires coordinating workflow, guiding staff, and collaborating with other departments to meet goals; candidates must be a US citizen, fluent in English and Spanish, and able to pass an SSBI background investigation. In-person, on-site in the United States.

Qualifications

• 1–2 years of related job experience.
• Fluent in English and Spanish.
• Must be a US Citizen.
• Must have lived in the US for 3 of the past 5 years.
• Basic data entry skills.
• Ability to pass an SSBI government background investigation.
• Strong written and verbal communication skills.
• Must be able to work independently or within a team.

Responsibilities

• Maintain schedules to ensure maximum efficiency.
• Provide direct oversight for data collections team members and Team Leads.
• Coordinate with field verification teams.
• Draft and maintain administrative paperwork and reports.
• Double check work products for accuracy and completeness.

Skills

Fluent English and Spanish

Strong written and verbal comms

Basic data entry

SSBI background ability

Teamwork or independence

US Citizen

Residency in US past 5 yrs

1–2 years related experience

Job description

Multiple Locations, Nationwide, USA

Full-time

Clearance Requirement: Other

Company Description

Founded in 1989, SOSi is among the largest private, founder-owned technology and services integrators in the defense and government services industry. We deliver tailored solutions, tested leadership, and trusted results to enable national security missions worldwide.

Job Description

***** This position is contingent upon contract award *****

Overview

SOSi is seeking a Shift Supervisor for a 24/7/365 program, who will be responsible for overseeing the daily operations of data collection teams and analysts. This includes managing team schedules, ensuring adherence to project timelines, and maintaining accurate and timely reporting of data and operational metrics. The supervisor will coordinate workflow, provide guidance and support to team members, and collaborate with other departments to meet organizational goals. Additionally, the role requires monitoring data quality, troubleshooting operational issues, and implementing process improvements to optimize efficiency.

Essential Job Duties

Maintain schedules to ensure maximum efficiency

• Provide direct oversite for data collections team members and Team Leads

• Coordinate with field verification teams

• Draft and maintain administrative paperwork and reports

• Double check work products for accuracy and completeness

Qualifications

Minimum Requirements

• 1-2 years of related job experience

• Fluent in English and Spanish

• Must be a US Citizen

• Must have lived in the US for 3 out the past 5 years

• Basic data entry skills

• Ability to pass an SSBI government background investigation

• Strong written and verbal communication skills

• Must be able to work independently or within a team

Additional Information

Work Environment

• In-person and on-site

• Requires periods of non-traditional hours including consecutive nights or weekends when necessary

• Shift work is required as this is 24/7/365 days a year operational environment

• Ability to work efficiently under deadlines and pressure

• Ability to keep up in a fast-paced environment

• Must be able to work any assigned shift

Working at SOSi

All interested individuals will receive consideration and will not be discriminated against for any reason.

SOSi is an equal employment opportunity employer and affirmative action employer. All interested individuals will receive consideration and will not be discriminated against on the basis of race, color, religion, sex, national origin, disability, age, sexual orientation, gender identity, genetic information, or protected veteran status. SOSi takes affirmative action in support of its policy to advance diversity and inclusion of individuals who are minorities, women, protected veterans, and individuals with disabilities.